Citibank Credit Card Complaint

Citibank Credit card department,

Closing/Cancelling account California

I had a department store card with Macy 's ( I believe the underlying bank is Citibank ) sine -. -I believe they have pyramided late fees on me -Closed my account unfairly -Possibly reported me to the credit bureaus over a small matter -Treated me disrespectfully I had a small balance with them as of - of -. I made sure I paid off that balance and went on -. I had my - in -, and once all the dust settled around - I started checking my financial situation to make sure everything was in order. My Macy 's card was one of the things that I wanted to check, but for some reason I was not able to access the card online ( later I was told by the customer service that I had been banned from accessing the website because my card was suspended and later closed ). I had opted in for online statement, so I was not receiving paper statements either, but I was


In -, I received a call from Macy 's collection department asking me to pay off a balance of $8.00 and some change immediately ( $4.00 was late fees ). Turns out when I had paid off my balance in -, some residual was left, probably from the interest that I had accumulated in the month before. I paid the whole thing off with a representative and apologized. I did explain my case to them, but no mercy was taken, and since the amount was small I did n't insist. Imagine my surprise when in - I went to a Macy 's store to purchase some holiday ornaments to find out my Macy 's account was closed. I contacted them again and was told that I have another $4.00 balance on my credit card, and since I was such a chronic late payer, they had closed my account. That entire balance was late fees again, and they were not willing to wave the fee, so I paid again. At the beginning of -, I received a paper statement from Macy 's stating I owe them $2.00 again. I called them and this time I insisted that they stop this and wave this fee, they said they did. Please look into this matter for me. They have n't told me if this has been reported to the credit reporting agencies, they have charged me too many late fees, and they have closed my account which reflects poorly upon my credit, and I need my Macy 's card.