Citibank Credit Card Complaint

Citibank Credit card department,

Closing/Cancelling account Colorado

I paid my Macy 's credit card in full on - -, 2016. I also closed my account, requested and received a letter confirming this. On my - 2016 statement, they showed my payment in full zeroing out the account, but they then assessed a finance charge of e of $13.00. On the - - statement, they assessed another $2.00 fee, now totaling charges of $15.00. On the - 2016 statement, they charged a $17.00 fee, bringing the total to $33.00. I called on - - and asked that the total charges of $33.00 be removed and a zero balance letter be sent to me. She assured me my balance was $0.00, and I received a copy of the zero letter. I checked my account on - -, 2016, and I still have a balance of $19.00. I called - - and was told they would remove the $19.00 to zero out my account. I received the employee 's id # and name. I forgot to mention that they had a credit collection agency call and try to collect this amount from me. I have never had a collection agency call me, and I was very upset about this. I believe this is very poor customer service. I paid off several other accounts when I paid Macy 's off, and had no problems. I cancelled this card because of the poor customer service.