Resources for resolving common issues with GM Financial products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to GM Financial and work to get a response. After your complaint is forwarded, GM Financial has 15 days to respond to you and the CFPB. GM Financial is expected to close all but the most complicated complaints within 60 days.
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GM Financial Bank account or service making/receiving payments, sending money August 2, 2016 - I want to pay my truck payment on line to GM financial. Their website never works. You spend so much time tying to make a payment and their website keeps sending bogus security questions that I never set up. You call customer service and they ca n't help you either. So, for $10.00 they will assist you over the phone to make a payment. This is a rip off!... |
GM Financial Consumer Loan managing the loan or lease June 9, 2016 - Per my credit report, it has been report my GM Financial auto loan # - was charged off for bankruptcy. However, I never filed bankruptcy and have continued to make regular payments. My loan is not scheduled to mature in 2018. In reality, I have been paying more than my scheduled payments and have a balance of $1700.00.... |
GM Financial Consumer Loan problems when you are unable to pay May 15, 2016 - This is also in regards to active case no. - with your agency. My vehicle was repossessed on mothers Day of this year. It was repossessed illegally because I was unaware that it was in jeopardy of being repossessed and I was not sent a Notice of Intent to Repossess from the GM... |
GM Financial Consumer Loan problems when you are unable to pay May 12, 2016 - I should have walked away when processing the loan. In order to be financed, I was required to purchase an expensive extended warranty that I did not want, and expressed I did not want. Then, somehow - gained access to my personal information in the loan application and started calling my employer trying to sell me service ( got me in a lot of trouble at work ). I thought that was private information. In addition to the extremely high interest rate ( which was my fault for agreeing to-I understand that ), if you are late, they hit you with incredibly high fees that can exceed your actual pa... |
GM Financial Consumer Loan problems when you are unable to pay May 10, 2016 - I bought a - Chev Malibu with about - miles on it from - - -/-/- that was sold to me deceptively.The salesman - lied to me about what was wrong with it a When I asked about a concern during the test drive, he lied about the number of owners the had stating that the car had just been traded in a couple of hours before I came in to buy the car by an elderly couple, hence the low mileage and failed to tell me that they, - - had made a repair to the transmission in -/-/-.3-4 mos.later the car stopped working totally and needed new transmission.After abt 2mos of back ... |
GM Financial Consumer Loan taking out the loan or lease May 3, 2016 - i sent gm financial a certified letter on -/-/16 in which they received on -/-/16 tracking number - they have failed to respond to my request ... |
GM Financial Consumer Loan problems when you are unable to pay May 1, 2016 - I never had an account with General Motors. I sent a direct dispute asking them to provide me with documentation that I had an account with them, but they failed to provide me with any paperwork. They just sent a one-page letter stating that my account is reporting correctly to the -, -, - agencies. I know it 's not reporting correctly because I never had an account with them. ... |
GM Financial Consumer Loan problems when you are unable to pay April 29, 2016 - I took this car loan out -/-/-. When the loan was taken out I advised that they can not call my place of employment under any circumstances. I put it on the application and all documents for me and my wife. I had to make a welcome call to GM and give them consent to call my cell, por and my wife 's cell. At which time I advised do not call either POE. Every month when I talked to them you have to verify your phone # and give consent to call. At which time myself or my wife would advise no calls to POE. The agent would always say it is marked. I had no issues until I became sick and fell b... |
GM Financial Consumer Loan managing the loan or lease April 22, 2016 - I leased a new vehicle which was financed through GM Financial. My first payment was due -/-/-. I attempted to set up electronic transfer from my bank to GM, but GM financial was not set up to accept this payment method. So I had my bank issue a paper check with guaranteed payment to GM by -/-/-. Payment was being sent from - - to - -. On -/-/-, and again on -/-/- I checked with GM to - my payment had still not posted. I was going to stop payment but GM told me if my payment would present they would have to charge me a return fee. They sug... |
GM Financial Consumer Loan shopping for a loan or lease April 21, 2016 - I bought a car financed thru a company that will not refiance to lower the payment what do I do. it was thru - finanacial people should be ware ... |
GM Financial Consumer Loan problems when you are unable to pay April 21, 2016 - I have a vehicle loan with GM Financial for my - KIA Soul. -/-/- I had to file a - - bankruptcy in an attempt to save my home from foreclosure. My loan with GM Financial has never been late or was never in default. I had to put the loan in with the - - restructuring plan per the bankruptcy trustee 's orders in spite of it being in good standing. I made every single plan payment in my chapter - case but I had to have my case dismissed in - - and surrender my home due to my mortgage holder constantly contesting my proposed payment plan thus making my home unaffordabl... |
GM Financial Consumer Loan managing the loan or lease April 20, 2016 - GM Financial is assessing a monthly $86.00 fee for not making my payment within 11 days of its due date. However, it is not 30 days late. When I contacted -, they insisted that in lieu of reporting my less than 30 days late account to the credit agency, they were going to assess a late fee. ... |
GM Financial Consumer Loan managing the loan or lease April 15, 2016 - I am a - veteran who has never been in trouble with the law, always did the right thing, always paid my bills on time so why am I being treated this badly with no recourse by GM Financial? A year ago, I leased a GM Encore for my wife whom is a -. After the first year we decided to get a - - van ; because we needed to use her - ; and the little car was not helping with that ; so we traded the leased vehicle in. - - of - bent over backwards to make this happen. On -/-/- they purchased my - - outright and sold me the - -. The Encore was payed off that day.... |
GM Financial Consumer Loan problems when you are unable to pay April 3, 2016 - I purchased a - ford Windstar from Americredit. Within a few months the transmission went out. I Made payment arrangements and explained it was in the shop having the transmission replaced. They showed up at my house and said they need the address of the shop. They assured me they just needed it on file. I had already paid over - for the repair and had just made a payment. They went to the shop and repossessed it. I was not too far from paying it off since it was used. They auctioned it off. They added lots of fees so that I was unable to get it back before auction. ... |
GM Financial Consumer Loan shopping for a loan or lease April 2, 2016 - I recently viewed my - Credit Report and observed that GM Financial conducted an inquire 3 times, -/-/16, -/-/16, and -/-/16. I do n't recall granting authorization to GM Financial to inquire my - credit report 3 times in a time period of 5 days. I am requesting GMFINANCIAL to send me the documentation 's used to authorize there inquiries so I can verify it 's validity. If they are unable to provide me the mentioned document 's ( 3 ) I am requesting GMFINANCIAL TO REMOVE THE INQUIERIES FROM MY - CREDIT REPORT. I am prepared to seek legal council and pursue legal acti... |
GM Financial Consumer Loan managing the loan or lease March 22, 2016 - As I am checking my credit report I see that someone has tried to apply for a loan thru General Motor Finance using my SS #. And I am more than certain that is my ex-spouse whom I have been divorced from since 2006 and I have not given him any consent whatsoever to use my information. I have never applied for a car laan at General motor finance. ... |
GM Financial Consumer Loan managing the loan or lease March 16, 2016 - I have a lease agreement with GM Financial. It started in - 2015. In - 2015-GM Financial claimed they did n't receive my - payment. I mailed my payment as I normally did in their provided envelope and with their provided statement. They claimed from - - thru the end of the month - they did n't receive it and harassed me by calling me at my job and at my home 3 times a day. In -, I made both the - and - payments. My problem is I do n't believe GM Financial did n't get the payment. I genuinely believe they disposed of the payment to illustrate their point that I should a... |
GM Financial Consumer Loan problems when you are unable to pay March 14, 2016 - a negative report posted by gm financial on approx.-/-/2005 is still showing on my reports. Pa. limitation is 4 yrs. i would like this stricken from my record. I am also showing a public record of a recently discharged bankruptcy. I request this also be stricken. ... |
GM Financial Consumer Loan shopping for a loan or lease March 10, 2016 - i purchased a auto loan with GM financial. My interest rate is almost 18 % and i have found out from other lenders that my auto is underwater. I have tried several time to get my car refinance and no other lender will touch the loan, i am being charged over - more than what the vehicale is worth. I keep attempting to get out of the loan however, can not find a lender. first of all back in 2012, i was told the rate was 11 % however when the final paperwork was done it was over 18 % this is preditory lending because i am - - women. please send me someone that can help me. i need help. ... |
GM Financial Consumer Loan managing the loan or lease March 5, 2016 - GM erroneously applied my - 2015 payment to someone else 's account. GM has assured me this has been corrected, however my credit report indicates it still is not. Credit report should show closed/NEVER LATE on y - Credit Report. ... |
GM Financial Consumer Loan problems when you are unable to pay March 3, 2016 - GM FINANCIAL keeps billing me and sending me financial information of a debt I had after asking them to STOP. ... |
GM Financial Consumer Loan managing the loan or lease March 2, 2016 - My father died in - -. At the time he leased a vehicle from GM Financial. I returned my father 's car to the dealer in - - and GM Financial sold the vehicle at auction on -/-/- resulting in a surplus. It has been nearly - months and I can not get GM financial to send me the refund. This is the last outstanding item before I can close his estate. I 'm asking your help to get GM Financial to send me the refund and close the lease account. I attached - documents. The first is a statement GM Financial sent after they sold the returned vehicle at auction. The second docu... |
GM Financial Consumer Loan managing the loan or lease March 2, 2016 - On - -, 2015 we opened an auto loan with GM FIANACIAL. For an additional cost we purchased Gap Insurance. On - -, 2015 the auto was involved in an accident which resulted in a to loss claim My auto insurance as well as GM were notified. In - I started receiving collection calls and also a billing statement that stated I owed $1000.00. The statement also declared a remaining balance of $5500.00. When I called about the $1000.00 GM stated that the ck they received from my car insurance was applied to the principal. Therefore since the loan was not completely paid off I owed ... |
GM Financial Consumer Loan managing the loan or lease February 29, 2016 - In - -, I opened a loan with another person through GM Financial. I was placed on the loan as co-borrower, however, never placed on the title of the vehicle, I was only placed on the loan documents. I am unsure why this occurred. When the primary person did not pay the loan, I paid the payments. I went to the DMV to attempt to take over the vehicle. By law in Ohio, if the other person does not sign for this, you can not be added to the title. The primary person obviously refused to sign the documentation. I have since taken this person to court to mitigate the situation. There are - j... |
GM Financial Consumer Loan problems when you are unable to pay February 29, 2016 - Issue was resolved earlier and now company is reporting a past due balance again. has been disputed multiple times on - - 2014 was issued a debt cancellation letter and - but gm financial still refuses to update credit file to reflect no balance owed and reporting a past due balance. ... |
GM Financial Consumer Loan managing the loan or lease February 14, 2016 - I paid my car loan off in - of last year ( 2015 ) and I still have not received the title from GM Financial. That 's over 6 months. I paid - payments on a 60 month loan and I feel I should have the title by now. I have received no communication from GM Financial about the loan since I paid it off. There was an issue with the - payment. A couple of months after I sent the last payment to GM Financial I got a call from a nasty little girl telling me that my account was 81 days past due. Since I had made more payments than the loan called for and all of them had been made on time I beli... |
GM Financial Consumer Loan shopping for a loan or lease February 9, 2016 - I purchased a - Chevrolet Silverado from - - - in -, OH on - -, -. I recently pulled my credit report and I am shocked to see multiple hard inquiries that I did not authorize. ... |
GM Financial Consumer Loan problems when you are unable to pay January 29, 2016 - my identity was stolen and i have notified GM financial, they have failed to remove the account off my credit profile, .. i was told the the car was repossessed in - ... well i live in - this account is as a result of identity theft and was not opened by me. GM Financial collectors call to make illegal threats.. these are against FTC rules . i have furnished them with notarized statements & police reports .. even court papers but they refuse to remove their false negative reporting also this account was included in bakruptcy and should have been removed anyway ... |
GM Financial Consumer Loan managing the loan or lease January 28, 2016 - I paid off my vehicle loan thru GM Financial on - -, -. I still have not received the lien release, so I called today and got the run around. They show a letter was mailed out on - -, -. However I never received the letter. They refuse to send out another lien release, instead they are blaming the snow ( seriously, - times they blamed the snow, which came AFTER the letter was mailed. Snow has magic powers on the - apparently ). I had to demand repeatedly to speak to a supervisor, and she directs me to a website GM runs that I can request the letter for a $23.00 fee. T... |
GM Financial Consumer Loan managing the loan or lease January 27, 2016 - -/-/- GM FINANCIAL ACC # - Late Dates : - AUTO LEASE GMFINANCIAL - - - -, T- - - Dear GMFINANCIAL, I recently pulled my credit report from -, - and - and to my amazement, saw that you recently have decided to report me 30 days late on this account in GM FINANCIAL ACC # - Late Dates : - AUTO LEASE I immediately disputed this information with -, - and - and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), as the information furnishe... |
GM Financial Consumer Loan managing the loan or lease January 23, 2016 - I leased a vehicle from a local Chevy dealer in -, T- in - -. I turned in the vehicle ( - Chevy Traverse ) in - - after having made all my monthly payments on-time via eletronic funds transfer and closing out the lease having paid it out in full with the vehicle returned with no damage. GM Finance told me upon turn in that the automatic electronic funds withdrawal for the monthly payment would end automatically and no further action was required by me. In contradiction to this, GM Financial continued to deduct the $ 500 monthly payment for the next two months for a total of ... |
GM Financial Consumer Loan problems when you are unable to pay January 17, 2016 - account has been closed and no amount is due, it is over 7 years, contacted the company my self and no help was received I was told I have to just let item fall off and they would not give me any further assistance on how to remove item from my credit ... |
GM Financial Consumer Loan problems when you are unable to pay January 3, 2016 - CHARGED OFF ACCOUNT THAT WAS PAID IN FULL, IS NOW BEING REPORTED WITH A BALANCE, SEVERAL COMPLAINTS HAVE BEEN MADE AND NEVER RESOLVED WITH A CONTINUED " RE-AGING '' OF THE ACCOUNT TO SHOW THAT A BALANCE IS BEING OWED. ... |
GM Financial Consumer Loan problems when you are unable to pay December 31, 2015 - I went to get a lease on a truck. I got one sum from the sale person, and at the point of sale I wanted to keep my car. The lease got to be twice the amount, and a down payment. But I keep the car. Now, the truck has been repossed by the loan company. The amount of the lease is as much as it would take to own the truck, and it remains a lease. I got - regections from the loan company, and tried to take the truck back on - differant accations. The lease came throw, and my credit was gone, the day I went into the dealer. So the loan was out of wack, and I have been kicked out of my bank, a... |
GM Financial Consumer Loan problems when you are unable to pay December 29, 2015 - GM Finance called a friend of min who is the controller at a previous employer. They told him I was behind in my payments. This violates my right to privacy. ... |
GM Financial Credit reporting incorrect information on credit report account terms December 23, 2015 - it says that AmeriCredit ran a report on -/-/15 I do not know how this happened I never said that this could happen the only report that should of been runned that day is for - - - -, VT. What can we do to fix this problem. - - - ... |
GM Financial Consumer Loan managing the loan or lease December 15, 2015 - I co-signed a auto loan for my cousin. After 6 months she refinanced the vehicle. I was told everything would be taken care of. She refinanced and one day I get a call saying that the car note is late. I was shocked because I thought she 'd refinanced. So the truck was repossessed and now it 's on my credit report. ... |
GM Financial Consumer Loan managing the loan or lease December 15, 2015 - I had a - - - on lease with GM Financial ( GMF ). I traded in the car on - -, -. The new car dealer bought out the lease from GMF. However, between the time we negotiated the deal ( - ) and the date the deal was completed ( - ), I made another lease payment ( - ) of $250.00 which was automatically deducted from my checking account. The dealer told me that the leasing company would refund the over-payment. The lease was fully resolved by GMF on -, as the dealer paid off the remaining balance. It is now -, and after - phone calls and - e-mails, my over-pa... |
GM Financial Consumer Loan problems when you are unable to pay December 12, 2015 - In - of -, I mistakenly traded my - for a - - through - - in - Illinois. I should have returned the vehicle and waited until they surrendered my keys to my car, but not knowing better, I stuck with the car feeling that the interest rate was already too high - and the payment, too. It was 17 % or so, but the real shoe dropped the following week : the dealership Fed exed to my work a change in the interest rate to 25 %. Since I could n't return the vehicle and was living on - income and no child support as a single parent, I had to sign it. I was utterly alone because ... |
GM Financial Debt collection communication tactics frequent or repeated calls December 10, 2015 - My husband has a loan with GM Financial. He has been - and since only his name is on the loan they will not work with me. He has been in contact with them yet they continue to send daily emails to me as well as call my family members want g to know where he is. They have already been told where he is and what is going on. They are to the point of being extremely harassing especially since the emails are coming to my email and they refuse to work with me on the loan. It 's becoming very stressful. ... |
GM Financial Consumer Loan managing the loan or lease November 29, 2015 - The name of the Financial institution is GMFinancial in Texas, -/-/- I bought a brand new Vehicle a Toyota Tacoma -, GMFinancial was the finance company, it cost me about $47000.00 dollars, -/-/- I begin to feel ill, -/-/- I left my job I could not continue working no more, the Doctors Declared me - -/-/- I was collecting - very limited income compared to your salary Job, I struggle to make the payments of the vehicle but I barely made it until -/-/- I call GMFinancial to let them know of my situation they did not help me, I was behind in my payments close t... |
GM Financial Consumer Loan shopping for a loan or lease shopping for a loan or lease November 25, 2015 - gm financial made a hard inquire on my credit report without my consent ... |
GM Financial Consumer Loan taking out the loan or lease taking out the loan or lease November 24, 2015 - The problem is with GM Financial and the difficulty I 'm having with the company applying the funds that I sent, before my first regular monthly payment, to principle only. According to what I read, from the company 's literature, all funds made previous to or after a regular monthly payment or simple interest payments would automatically be applied to the principle. I also spoke with a representative who pretty much said the same thing ; before I ever made a payment. In the month of - 2015 I paid a total of $3800.00 on my car loan. To date my monthly payment has not changed even though I... |
GM Financial Consumer Loan shopping for a loan or lease shopping for a loan or lease November 12, 2015 - I leased a vehicle - - and my salesman took my down payment telling me I would n't have my first payment until - since I was buying at the end of the month. I had got nothing in the mail during that time until the beginning of - which is when I made my first payment. ( -/-/2015 ) If you look at my payment history is consistent and never late ... so I thought. My sales guy even worked that into the negotiations of leasing the truck. I thought to myself well I can save that payment and double up on the next one. I monitor my credit closely and started seeing late payments on th... |
GM Financial Consumer Loan shopping for a loan or lease shopping for a loan or lease November 4, 2015 - GM FINANCIAL MADE A HARD INQUIRE ON MY CREDIT REPORT WITHOUT MY CONSENT ... |
GM Financial Consumer Loan managing the loan or lease managing the loan or lease October 31, 2015 - For the - 2015 payment, I sent a check to GM Financial. Twenty-four days latter the check still was not cashed. I put a stop payment on it with my bank which cost - dollars. I then sent out another check to GM Financial. The account is current and five months have passed. After five months, I still see this as outstanding on my credit reports. Like its some type of retaliation by GF Financial. ... |
GM Financial Consumer Loan managing the loan or lease managing the loan or lease October 26, 2015 - GM Financial ... GM Financial 's method of reaching ( or in this case, not reaching ) their customers is rather " lazy '' & unethical. I recently returned to work from surgery on my ankle, and was on - as a result. While GM was kind to " defer '' a few payments, they certainly made me pay for this so called " favor '' now. When I did n't return their calls recently as quickly as they would like ( due to being with my father in the - -, and our checking acct. being breached with fraudulent activity ), they found it necessary to put my SUV out for repo, rather than reaching out to me, t... |
GM Financial Consumer Loan problems when you are unable to pay problems when you are unable to pay October 22, 2015 - -/-/- I purchased a vehicle. My first purchased vehicle I paid off after 4 years with a 14.9 % interest rate. The lender of my second purchase was Americredit - Later, bought by GM financial. After paying $20000.00 of the $25000.00 loan with a 19.9 % interest rate and a $340.00 monthly payment. My vehicle was repossessed. For 2 years I paid on time, initially I was told after paying on time for at least 2 years I could refinance. That never happened. I became unemployed from -. I informed Americredit/ GM financial of my employment status and continued to pay what I could, when... |
GM Financial Consumer loan managing the loan or lease October 15, 2015 - I had a -/-/- chevy -. I leased this vehicle -/-/- for - miles a year for 39 months. During the period of time I had this car, I had at least - recalls, as well as a blown transmission only - miles into the lease. Needless to say I have been disappointed. At my 36 month mark I decided instead of bringing back in for ANOTHER recall issue, as well as additional transmission issues, that I would return my lease early and ask for my last - payments to be waived. I called customer service at GM financial, and I was told they could not help me, and that I needed to call GM c... |
GM Financial Consumer loan managing the loan or lease October 14, 2015 - I obtained a loan with GM Financial in -/-/- for over -. On - -, the car was totaled. My insurance company received a payoff in the amount of approximately -. They offered $14000.00 which was credited to my account on -/-/-. I was past due in my payments and an amount of $1500.00 would have brought me current on - -. We are now in - and I checked my account which stated I am still past due with a total amount due of $1500.00. I have spoken to numerous agents '', all who have told me that I am still past due because the monies received came from a - part... |
GM Financial Consumer loan managing the loan or lease October 5, 2015 - GM Financial is reporting that we were late on our vehicle loan, when we no longer owned the vehicle. We traded our - GMC Acadia into - - - on - -, 2015. GM Financial reported that we were 30 days late on this vehicle on - -, 2015, 25 days after we traded the automobile into the dealership. They claimed that they never received the first check, so the dealership overnighted them one on - -. I called to verify that a payoff was sent to GM Financial and the dealership claimed one was sent out on - -, 2015. I asked that all copies of the check be sent to me and... |
GM Financial Consumer loan problems when you are unable to pay September 29, 2015 - I got a loan through GM ( Americredit ) I purchased the vehicle in - for -. After taxes and all the loan totaled -. The payments are - a month. Well in - - I was in a car accident and unable to work, Gm calls my house daily - or - times a day and I have explained my situation that I am injured and do n't want to talk about the same thing daily. When I purchased the loan I told them I only wanted a payment below -. I was told that it would refinance in a year. They keep saying that they are going to work with me, but they have n't and I refuse to pay all that interest... |
GM Financial Consumer loan taking out the loan or lease September 25, 2015 - In 2006, I purchased a used vehicle from - - in - - Florida. I used a lender refereed by the dealership, GM Financial. I was told that interest would be accrued monthly. However, the interest was accrued daily. The loan was roughly $8000.00, and the monthly interest was outrageous. I had no choice, but to use 100 % of my student loans to pay off this loan early. I was stuck in, what I believe to be, a predatory loan for around one year. I 'm not sure if I can be helped due to statue of limitations. I 'm sure I have thrown away most, if not all of my literature from the loan. My h... |
GM Financial Consumer loan problems when you are unable to pay September 17, 2015 - I had car loan with GM Financial, they have the beginning date as - -, vehicle was not purchased until - -, which was voluntarily turned in - of - due to my financial situation due to a prior job loss. The car was sold at auction in - -. I received a notice from the IRS stating I owed taxes for - on this car because GM Financial had turned in a - for -. I did not own the care in -, there has been no activity on the account from me since - -. I also received a carfax on this vehicle, every year that I registered the car for my tag - where I live, the... |
GM Financial Consumer loan managing the loan or lease July 15, 2015 - I got a loan for a car in 2005 from GM Financial. They are reporting my late payments incorrectly. They keep changing the month and year of the - late payment everytime it get 's close to being - years to remove it. They are also reporting on my husbands credit report for the same loan but putting different information on his than mine. ... |
GM Financial Consumer loan problems when you are unable to pay July 10, 2015 - I settled an account with GM Financial in - 2014 ; however, GM continues to reflect an unpaid balance. I spoke to a representative in the Escalation Department '' that told me that the only way to remove any showing of a balance, even after paying the settlement off, is to pay off the difference. The pre-settlement balance was approximately $6000.00 ( uncertain of amounts ). GM and I agreed to a settlement of approximately $2100.00, but continue to report that owe approx. $3900.00. Is this double jeopardy? Although they agreed to the lesser amount, they 're telling me they wo n't rem... |
GM Financial Consumer loan problems when you are unable to pay July 9, 2015 - GM Financial repossessed my mother 's - when there were only - payments left AND my mother was in the hospital & I did n't know her financial status. It cost her - ( with - payday loan advances ) to retrieve the car. She is on - AND she is - AND -. The repossession company ( - ) lost the spare tire. Because of the high interest rate, the excessive fees and the repossession costs, we believe that the loan has been paid in full. Additionally, GM Financial made it extremely difficult to pay. Our bank could not transfer funds, GM Financial would not electronically debit the... |
GM Financial Consumer loan problems when you are unable to pay July 6, 2015 - - -, -, I purchased a - - from - - located in -, Texas. The initial loan was financed through AmeriCredit - -. The loan was acquired by GM Financial. I contacted a representative on - -, - and requested a printout of my payment history. Upon reviewing the documents I noticed there were several months in which the finance company charged me over $400.00 dollar in interest. My monthly car payment is $510.00. I called the finance company. The representative said I have a simple interest loan. I asked the representative is it legal to charge me an exorbit... |
GM Financial Consumer loan managing the loan or lease July 1, 2015 - Leased a new vehicle from GM Financial. I asked to change the payment due date to later in the month when I received my next paycheck. I had made one payment at the dealership. The customer service rep told me that I had to make an additional payment prior to changing my due date. I have leased a car once before and this was not the case. This is an arbitrary rule that hurts the consumer. So because I decided to buy a car on the - my payment is now due every month on the -. Also the rep did not inform me that the call was being recorded. ... |
GM Financial Consumer loan managing the loan or lease June 21, 2015 - Have a car loan with GM Financial. The loan was for - months but I have made a total of - payments for this loan. They have came repro my call when it is paid off. I have a letter from tell me that I need to call them to get the title of the car. GM has miss applied some payments according to the records of my payment history, ... |