GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle lease Managing the loan or lease North Carolina

I am a - veteran who has never been in trouble with the law, always did the right thing, always paid my bills on time so why am I being treated this badly with no recourse by GM Financial? A year ago, I leased a GM Encore for my wife whom is a -. After the first year we decided to get a - - van ; because we needed to use her - ; and the little car was not helping with that ; so we traded the leased vehicle in. - - of - bent over backwards to make this happen. On -/-/- they purchased my - - outright and sold me the - -. The Encore was payed off that day. My payoff was good until -/-/-. On -/-/- my car payment was taken out of my bank account anyway. I had Auto draft. I immediately contacted GM Financial and was told that they did receive the payoff, but they did not know whom to title the car to and that they needed a mileage statement to complete the transaction. I passed this onto - -. On -/-/- I again contacted GM and was told that on


called them again and after going through all the verification that I am whom I say I am ( this included my phone #, address, etc, I was told that they did mail it out but to - - - not - - -, which is where I have lived since my - from the military -/-/-. The owners of - - - stated that they did not receive any mail for me. So I asked - ( GM Representative ) if the check had been cashed and he stated that it had not been cashed. He then stated and I quote " We will OVERNIGHT you a new check, void the old check, and you should have your money in 3 to 5 days ''. Needless to say it is -/-/- and I still have not received anything. I have not received a pay raise in 8 years and am struggling trying to make ends meet. My wife and I are raising our Granddaughter as our own plus my own adult daughter has moved back home. I just need some help. Had I been late one day with my car payment, I would have had to pay a late charge, but God knows how much interest they have made using my money and the countless other people they are doing this to. Is there no justice left?