GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle lease Managing the loan or lease Hawaii

I leased a vehicle from a local Chevy dealer in -, T- in - -. I turned in the vehicle ( - Chevy Traverse ) in - - after having made all my monthly payments on-time via eletronic funds transfer and closing out the lease having paid it out in full with the vehicle returned with no damage. GM Finance told me upon turn in that the automatic electronic funds withdrawal for the monthly payment would end automatically and no further action was required by me. In contradiction to this, GM Financial continued to deduct the $ 500 monthly payment for the next two months for a total of $1000.00 in overpayment. As soon as i noticed the problem ( on or about - -, - ), i called GM Financial, requested they immediately deactivate autopay and refund the $1000.00 to my account. The call center rep informed me it would be about 4 weeks of processing time before I would receive the check. When in -/-/- I had still not received a check, I called GM Financial to check on status. They then told me they were still in the process of verifying the vehicle status and it would


point I asked to speak with a supervisor who told me the check was being processed and would be mailed on - - via registered mail. I called again on - - not having received the check. GM Financial told me their system reported the check was cashed on - -, a check that i have never received. This fact should be readily in evidence at GM financial by checking their records to see who and where the check was cashed. The supervisor told me they would expedite resolution and keep me informed. I 've now called back three more times on - - and - - and no supervisor has provided any information