GM Financial Consumer Loan Complaint

Vehicle lease Managing the loan or lease

GM Financial Consumer loan department,

Vehicle lease Managing the loan or lease Nebraska

Leased a new vehicle from GM Financial. I asked to change the payment due date to later in the month when I received my next paycheck. I had made one payment at the dealership. The customer service rep told me that I had to make an additional payment prior to changing my due date. I have leased a car once before and this was not the case. This is an arbitrary rule that hurts the consumer. So because I decided to buy a car on the - my payment is now due every month on the -. Also the rep did not inform me that the call was being recorded.

GM Financial customer in Nebraska
Jul 01, 2015

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with explanation

Consumer disputes how GM Financial handled their complaint

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