GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Ohio

On - -, 2015 we opened an auto loan with GM FIANACIAL. For an additional cost we purchased Gap Insurance. On - -, 2015 the auto was involved in an accident which resulted in a to loss claim My auto insurance as well as GM were notified. In - I started receiving collection calls and also a billing statement that stated I owed $1000.00. The statement also declared a remaining balance of $5500.00. When I called about the $1000.00 GM stated that the ck they received from my car insurance was applied to the principal. Therefore since the loan was not completely paid off I owed $1000.00 in late payments .-/-/- Gap paid toward the loan the amount of -. This resulted in the balance remaining. Spoke with Gap they said they came up with the figures based on the GM payment history .I then spoke with GM again and they said that until my account was paid in full and closed that I would continue to be charged monthly.On top of that they turned my husband and I into the credit bureau which made our scores go from fair to poor.We did n't even know this until we went to try and get a loan for another car.Furthermore they still had not correctly updated ourinformation on our cedit