GM Financial Consumer Loan Complaint

Vehicle lease Shopping for a loan or lease shopping for a loan or lease

GM Financial Consumer Loan department,

Vehicle lease Shopping for a loan or lease Shopping for a loan or lease Texas

I leased a vehicle - - and my salesman took my down payment telling me I would n't have my first payment until - since I was buying at the end of the month. I had got nothing in the mail during that time until the beginning of - which is when I made my first payment. ( -/-/2015 ) If you look at my payment history is consistent and never late ... so I thought. My sales guy even worked that into the negotiations of leasing the truck. I thought to myself well I can save that payment and double up on the next one. I monitor my credit closely and started seeing late payments on there so I called today to find out I have been late cause my first payment was -/-/-. Being this was an oversight by their sales team and I 've been consistently paying I thought they 'd consider removing these but they were rude and did n't. Please help

GM Financial customer in Texas
Nov 12, 2015

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with explanation

Consumer disputes how GM Financial handled their complaint

Created with Highcharts 4.2.3GM FinancialComplaint HistoryComplaints9/201210/20124/201312/20131/20146/20148/20141/20152/20153/20155/20156/20157/20158/201511/20152/20163/20164/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3GM FinancialShopping for a loan or lease85.7%14.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease0.6%7.8%0.7%0.2%1.8%1.3%86.5%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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