GM Financial Consumer Loan department,
Vehicle loan Problems when you are unable to pay California
I purchased a - ford Windstar from Americredit. Within a few months the transmission went out. I Made payment arrangements and explained it was in the shop having the transmission replaced. They showed up at my house and said they need the address of the shop. They assured me they just needed it on file. I had already paid over - for the repair and had just made a payment. They went to the shop and repossessed it. I was not too far from paying it off since it was used. They auctioned it off. They added lots of fees so that I was unable to get it back before auction.
GM Financial customer in California
Apr 03, 2016
* Source: CFPB Complaint Database
GM Financial response to complaint:
Closed with explanation
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