GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle lease Managing the loan or lease Tennessee

I have a lease agreement with GM Financial. It started in - 2015. In - 2015-GM Financial claimed they did n't receive my - payment. I mailed my payment as I normally did in their provided envelope and with their provided statement. They claimed from - - thru the end of the month - they did n't receive it and harassed me by calling me at my job and at my home 3 times a day. In -, I made both the - and - payments. My problem is I do n't believe GM Financial did n't get the payment. I genuinely believe they disposed of the payment to illustrate their point that I should acquiesce to their repeated insistence that I sign up for direct debit. The reason this is so important is now they are again claiming they have n't received my - payment mailed to them on - -, -. I have been mailing payments for the last 30 years without any problem. I do n't believe it is statistically possible for - mailed payments not to arrive at their destination with the same creditor. It 's simply not possible. GM FinanciaI has a problem. They are intentionally disposing of the payment, or their quotas for processing payments are so impossibly high that employees are throwing away payments just to keep their jobs. In either case, I am sending my payment in the envelope provided with the payment slip included. In addition, this situation is impacting my credit. I believe this situation would be considered deceptive, abusive, snd unfair.