GM Financial Consumer Loan Complaint

GM Financial Consumer loan department,

Vehicle loan Problems when you are unable to pay Virginia

I settled an account with GM Financial in - 2014 ; however, GM continues to reflect an unpaid balance. I spoke to a representative in the Escalation Department '' that told me that the only way to remove any showing of a balance, even after paying the settlement off, is to pay off the difference. The pre-settlement balance was approximately $6000.00 ( uncertain of amounts ). GM and I agreed to a settlement of approximately $2100.00, but continue to report that owe approx. $3900.00. Is this double jeopardy? Although they agreed to the lesser amount, they 're telling me they wo n't remove the unpaid difference from my credit report. I 've asked for a letter from GM that states the account was settled for $ - with a $0.00 balance due, but they will only send a letter that says the account was settled in full ''. I 'm not sure what that 's supposed to mean to me and other creditors when GM is still showing a $3900.00 balance due? I 've tried working with them, but I 'm not getting anywhere.