GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease New Jersey

GM Financial ... GM Financial 's method of reaching ( or in this case, not reaching ) their customers is rather " lazy '' & unethical. I recently returned to work from surgery on my ankle, and was on - as a result. While GM was kind to " defer '' a few payments, they certainly made me pay for this so called " favor '' now. When I did n't return their calls recently as quickly as they would like ( due to being with my father in the - -, and our checking acct. being breached with fraudulent activity ), they found it necessary to put my SUV out for repo, rather than reaching out to me, their customer, by other means ... there 's a mail service ( i.e., email, overnight letter, certified letter, etc ) that would have been the correct thing to do, rather than taking such drastic steps as this. As it turns out, I did return their call ... only to find out from a very " argumentative & rude '' supervisor, that my vehicle had been put out for repo. When I asked further questions about this " step '', I was


I could n't do and they could n't do, but NEVER what I COULD do about this situation ... what a way to conduct business and mislead their customers. So, I took matters into my own hands and found that my husband still had the vehicle in his possession ... he was out of state at the time, which assisted for the evening. I was to call them at - the next day ( Friday ), but they could n't even get their opening time right - they actually called me at -. The rep. was relatively " stupid '' and knew nothing outside of the normal " box '' or script in this case. I requested a supervisor again, indicating that if I was going to set up a payment, I wanted reassurance that this repo activity was cancelled, and wanted it in writing. Again, I was told they do n't do this ... ( it appears they do n't do anything to assist their customers to keep their vehicles - they only want the dollars ) This supervisor, -, was just as rude as the others ... she began telling me how she could n't confirm anything from the repo agency in writing, and after telling her about the checking account issue, was asked " if I have money, why did n't I just pay for my vehicle '' ... I informed her that I just received my paycheck today, and set up a new bank acct to be able to pay bills. She then went on to ask when I could set up another payment, which I did for -/-/-. She asked if I 'm paid bi-weekly, why ca n't she have money from the -/-/- check ... at which point I told her it was my mortgage payment being paid, if she must know. She continued with " does it take both checks to pay your mortgage? '' ... this was the last straw, as I responded " it includes medical expenses for my - ... would you like further details? '' This line of questioning is just over the top, and none of her business at all. I showed " good faith '' and called, set up payments, etc., but do not trust GM as far as I can throw them ... they want their customers to trust them and do whatever they say, but do n't want to confirm payments or explain things to the customer completely ... they only tell you half of the story ... which is really misleading, and poor lending practices. They have a " no care '' attitude, and feel they are " untouchable '' by governing agencies ... In the end, the VP of Collections did confirm my payment and the agency being surpressed via email ... so why did them make me " jump through hoops ''?