GM Financial Consumer Loan Complaint

GM Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Wyoming

I paid off my vehicle loan thru GM Financial on - -, -. I still have not received the lien release, so I called today and got the run around. They show a letter was mailed out on - -, -. However I never received the letter. They refuse to send out another lien release, instead they are blaming the snow ( seriously, - times they blamed the snow, which came AFTER the letter was mailed. Snow has magic powers on the - apparently ). I had to demand repeatedly to speak to a supervisor, and she directs me to a website GM runs that I can request the letter for a $23.00 fee. That lien release is required in their contract with me, and yet they are first giving me the run around and then when I do n't just hang up and go away, they instead try to shake me down for more money. They spent the life of the lease shaking me down for additional fees for everything from making payments to getting copies of the title faxed to attorneys to getting to talk to a live person about my account balance not being correct. Now they will not provide me with that lien release unless I pay an additional $23.00. I have no other recourse as I have to have that letter in order to get my copy of the title. I want my lien released, I want my proof of that lien release, and I am not paying GM Financial another cent for them to do what they are required by law to do.