GM Financial Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

GM Financial Consumer Loan department,

Vehicle loan Problems when you are unable to pay Louisiana

I bought a - Chev Malibu with about - miles on it from - - -/-/- that was sold to me deceptively.The salesman - lied to me about what was wrong with it a When I asked about a concern during the test drive, he lied about the number of owners the had stating that the car had just been traded in a couple of hours before I came in to buy the car by an elderly couple, hence the low mileage and failed to tell me that they, - - had made a repair to the transmission in -/-/-.3-4 mos.later the car stopped working totally and needed new transmission.After abt 2mos of back and forth with gm and the dealers owner giving me the run around and just not wanting to help even though they were deceptive, I had to pay - and was reimbursed -.I should not have had to pay anything.i was without a car for almost 2mos.After practically begging the dealership I was given a loaner 1 day before my car was repaired.Im a single parent and having to pay to get around for almost two months and having to come up with that much money


to fall even further behind on other bills including my mortgage in which I had to get modified around the same time frame of -/-/-.I have a mortgage that I have fell behind on now again and it 's going into default again.gm reposessed the car on Mother 's Day because it was 3 mos behind in which I thought that it was 2mos behind.im a single parent and I am employed.I have household bills, mortgage, tuition, my daughters graduation, a daughter in college and it 's has been impossible to do everything because I have not been able to catch up due to their car needing a new transmission and all of the other financial strains that caused me.Its not fair and I would like to know if there 's anything that can be done because I was deceived and it has caused everything in my life to go downhill financially including my health.I will take any advice that can be given.thank you

GM Financial customer in Louisiana
May 10, 2016

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with explanation

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