Review and analysis of 10 consumer complaints against Equifax
Out of the 10 consumer complaints against Equifax Bank Account Or Service, 40% were disputed by the consumer (i.e. the consumer was not happy with how Equifax responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Equifax resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 7 |
| Making/receiving payments, sending money | 2 |
| Using a debit or ATM card | 1 |
December 21, 2016 - Equifax Consumer - placed a charge on my credit card for $17.00. I called them to determine why the charge was made. I spoke to - folks, in - and the US to try to determine why the charge was made. I was on the phone for over two hours and transferred around the globe. In the end, they suggested, I write a letter and provide copies of my credit card billing, which contains other personal information. They were not able to help me via a phone call.... |
Equifax incorrect information on credit report account terms December 8, 2016 - I sent a direct dispute to - about a card that is on my credit file. - sent me a letter stating that the delinquent account would be removed from my credit files within 30 days. However, it is still on my Equifax report. Therefore, I sent a dispute to Equifax along with the letter from - showing where they stated the removal of the account from my credit file and Equifax still refuses to remove it off of my credit.... |
Equifax incorrect information on credit report information is not mine December 8, 2016 - -, - - SOC SEC # - DOB -/-/- ADDRESS - - - -, -, - - To Whom it May Concern : - -. - - -, - - Equifax -. - - -, - - -, - -. - - -, - - I recently pulled a copy of my credit report and noticed the following information are in error : Inquires The FCRA states that the only permissible purpose for pulling someone 's credit report is a ) firm offer of credit b ) insurance c ) employment or d ) a court order. The following inquiries are related to none of the aforementioned permissible purposes... |
Equifax incorrect information on credit report public record December 8, 2016 - I was not notified of a change in my mortgage amount to increase the escrow balance. I did not receive an answer to my email when I enquired why the on line amount for my mortgage due had changed. I never received any written notification that my mortgage had changed. So because on line info is often slow to correct, I ignored it for -/-/- and paid my normal mortgage amount. When my online statement showed an even greater balance due in -/-/-, I called the bank, found out the error, and paid the difference owed. They did not inform me at that time that my previous mortgage payment wa... |
Equifax credit monitoring or identity protection problem with fraud alerts December 7, 2016 - I sent Equifax - requests to place a Security Freeze on my file. The First request was sent on -/-/16, the Second on -/-/16 and the Third request on -/-/16. Each request was sent certified mail and included my complete name, complete address, Social Security number and date of birth. These request also included a copy of my Drivers License, -, Proof of address and my Identity Theft Police report. I also sent the same request for my wife - with the same documents - and she was able to obtain the security freeze upon the first request.... |
Equifax unable to get credit report/credit score problem getting report or credit score December 7, 2016 - Equifax has denied me and others from being able to view my credit report. I called in to inform Equifax of certain inaccuracies on my report and from that point on I 've been mistreated by Equifax Office of Consumer Affairs. I have been hung up on and yelled at from several employees in the office of consumer affairs and its manger or supervisor by the name of -. She has instructed her employees to not even verify me and call me out by my name without verifying my identity. Now when I call I ca n't even reach an agent. They just blind transfer me to an empty voice mail based on my caller I... |
Equifax incorrect information on credit report public record December 7, 2016 - I have disputed this several times as it is being listed incorrectly. I have had a very hard time getting information as to why this is on my account. It does not list creditor or who filled complaint with the court. It just says - and a release date of -/-/-. This item is so vaguely listed and has an incorrect release date, considering that this was paid in -. In -, I was notified by - that I owed them money for an over payment of benefits. This was paid in -/-/-, I have attached receipts of payment from -. This account was deleted by both - and - because this... |
Equifax incorrect information on credit report account terms December 7, 2016 - I have submitted proof that certain accounts are not mine and these accounts have not been taken off. I have also disputed - Credit Card account because it says I have paid late but I have submitted proof that I was not late on the account. There are other accounts I have disputed as well but they do n't verify the information and they do n't even look at the proof I have submitted. This is frustrating. I would like to buy a house and with this incorrect information on my credit report it is impossible to do so. I have submitted the same proof to all 3 credit agencies but it is clear that t... |
Equifax incorrect information on credit report account status December 7, 2016 - This account is being reported as - days late and is showing as delinquent on my credit reports. The payment history on this account is being reported incorrectly and NOT BEING REPORTED FAIRLY. I was laid off in -/-/2009. With no job or income, I stopped paying on my credit accounts. The last payment on this account was in -/-/2009. You can clearly see on the attached info from Equifax that the payment status switched to - in -/-/2009. This account went into default and was transferred to - - Higher Education. This does not constitute a payment and this account is being repor... |
Equifax incorrect information on credit report account terms December 7, 2016 - - mortgage company has reported that the mortgage on our home is " due '' and delinquent for $990000.00 - - which is the mortgage on our home. We have a 15 year mortgage with this loan. We have been in dispute with the mortgage company for over a year now because the mortgage company has " misapplied '' funds that we paid into the mortgage and first placed them in " unapplied funds '' and then placed them in principle when they should have been placed in " escrow '' to pay the taxes. It has all been documented and shows how we have paid our mortgage " on time '' every month but when the ... |
Equifax incorrect information on credit report account status December 7, 2016 - I recently initiated a dispute with Equifax, at this time I have not received a final response. - aka - has placed a collection on my account with all 3 of the credit bureaus for an account that was paid in full in -. The original account was with -, and I paid - the balance of $100.00 in - - must have purchased the collection after I had paid it off. This collection has not been on my credit report. I have a report from -/-/- and -/-/-, and this account from -, is not on these reports. I also have had service with -/-/- since -, under the same socia... |
Equifax incorrect information on credit report information is not mine December 7, 2016 - I have disputed a fraudulent account listed on my credit report twice, and I am still fighting to get the account removed. I provided the identity theft complaint as supporting documentation with the - dispute, which included the police report number, and - 's name who filed the report. I have explained to them that the police report with the identity theft complaint is - pages total, and that 's why I have n't sent the actual police report. Equifax used the same identity theft complaint to place a security freeze on my file, but I still have to go through - to get this fraudulent ... |
Equifax unable to get credit report/credit score problem getting my free annual report December 7, 2016 - I requested a copy of my credit report from Equifax on-line, but could not get it, so I mailed in a paper request with the required documentation. In -/-/- Equifax contacted me and said they needed - document from each of - categories. On -/-/- I wrote back that I had already provided - document from each category. Then they never wrote back and never sent me a copy of my credit report. I am a victim of identity theft, so I need access to my credit report to make sure it does not contain incorrect information.... |
Equifax incorrect information on credit report information is not mine December 7, 2016 - My information was compromised and used to obtain medical and other things. I '' ve noticed collection accounts on my credit report that are fraudulent. I 've submitted information to the credit bureaus however they do n't really seem to care too much. They 've helped some but - and -.. just to name a few really do n't care. I battled - about 2 years ago and have not had time to address this until now. Hoping this will bring some relief. Noticed fraud items beginning in 2014 but like stated earlier too much in life was going on. I received letters from Target for our prepaid card and ... |
Equifax unable to get credit report/credit score problem getting my free annual report December 7, 2016 - I tried to get my free annual report online tonight from Equifax. It asked me various " ID verification '' questions and said my answers did not match what was on file so they would not give me my report. Based on the mismatch, I placed a 90-day fraud alert assuming someone gave them erroneous information pretending to me. Then I tried to get my free report for placing a fraud alert. Again they would not provide it since my answers did not match their records. This is foolish of them since that is what one might suspect if someone fraudulently gave them erroneous information pretending to be m... |
Equifax incorrect information on credit report account terms December 7, 2016 - I completed and signed a foreclosure settlement with - - - on a property through my attorney on -/-/-. Shortly after, another lender I do not know and never had any dealings with named " - - - '' began sending me default notices and late payment bills after the settlement agreement was recorded on - -. I was never able to get in touch with - or find out how they are involved. Since then, my credit report shows both " late payments '' and " foreclosure '' listed under also - - management, in addition to the late payments listed for -, with identical ... |
Equifax credit reporting company's investigation problem with statement of dispute December 7, 2016 - The Debt collection agency, - sent out an order for the deletion of a collection account on my credit file to the - credit bureaus ( Equifax and - ) it was listed on. 5 days afterwards -, deleted the item as requested by -. Equifax on the other refused to yield to the request. - issued - AUDs on - different occasions reiterating its decision to remove the derogatory item from my credit file. Equifax still did not yield. The latest credit report I just obtained has the credit file updated with collection item still listed. I made numerous phone calls to no avail. I was ... |
Equifax credit monitoring or identity protection problem cancelling or closing account December 6, 2016 - Equifax Issue - spoke with a salesperson to understand their credit monitoring services. Hung up, did more research and signed up online. When specific feature I was promised was not available, I called Equifax back. They indicated I needed to signup for a more expensive service to get the feature I wanted. I agreed, then Equifax ' system went down and they could not upgrade me. I asked to speak to a supervisor. I spoke with supervisor on my signup challenges and in the discussion found out Equifax solution did not have the specific feature I wanted. Supervisor agreed to give me a refund. Neve... |
Equifax credit reporting company's investigation problem with statement of dispute December 6, 2016 - I have two items on my credit report with Equifax that I attempted to dispute in -. I never received any notification on the status of this dispute. Today I called and was transferred to 3 different representatives and received absolutely no information on the status for the resolution of this dispute. Ask them what evidence or information they had to provide me with an order to show that this was my account or my claim and they can not find me with anything I 'd like to make a complaint against Equifax as I do not have any justification as to why this is on my credit bureau. These items ar... |
Equifax incorrect information on credit report public record December 6, 2016 - Equifax is reporting erroneous information in my credit file regarding a Bankruptcy from 2011. I have tried without much success to have Equifax remove the bankruptcy that is associated with my name and credit file. The latest result was a " confirmation '' that the information was indeed mine after the company " verified '' their information through -. After speaking with an Equifax representative, it has come to my attention that the reporting agency makes use of third party reporting agencies. How Equifax came to their conclusion is dishonest and this makes what they are reporting invali... |
Equifax incorrect information on credit report information is not mine December 6, 2016 - This is a account that continues to report negatively to my credit that is not mine. It lists me as a authorized user, but stopped reporting -/-/2015. The company agreed to remove this from my credit report since it was not mine debt and sent me this in writing and verbal agreement via phone - but - days later it still appears. Equifax is not updating their report or the company did not due as they are required. It is also reporting a late, which is not mine, which is negatively affecting my credit score, and ability to obtain new credit and qualify for a mortgage.... |
Equifax incorrect information on credit report reinserted previously deleted info December 6, 2016 - Company agreed to remove this debt from my credit report. It continues to appear. Please have it removed from all - bureaus per the attached document citing their written agreement to do so. This information continues to negatively impact my credit report and my ability to obtain new credit and qualify for a mortgage.... |
Equifax incorrect information on credit report information is not mine December 6, 2016 - -, - - SEC # - - -/-/- ADDRESS -, -, SC - This serves to notify you on the inaccurate information on my credit report as per your file. I have sent this letter via registered mail for purposes of formal escalation in the appropriate courts of law should the need arise. Recently, I 've been denied in my application for ( mortgage, car loan, credit card, health insurance, employment ) in - - closer look, this was due to inaccurate information on credit report ; mine. My - id and social security card was stolen. I have been disputing this charge and have pro... |
Equifax incorrect information on credit report reinserted previously deleted info December 6, 2016 - An item was reporting on my account that was not mine. I asked both Equifax and the creditor for validation per FCRA rules. This was removed as a result since it could not be verified. I just noticed that this account has been put back on my account.... |
Equifax incorrect information on credit report reinserted previously deleted info December 6, 2016 - - removed this from all three beaurus and even sent me a letter stating this fact as it was a paid in full account, however it reappeared and was not updated as having at least a $- balance. Attached are receipts and communication with -. Despite multiple calls with - agreeing to remove the incorrect information, 60 days later it still appears incorrectly and negatively is impacting my score as a result. The attached receipt shows this was paid in full -/-/2016. They also sent a letterhead showing 0 payments owed, 0 lates, etc. But it is reporting as being 1 month late. We are ... |
Equifax credit monitoring or identity protection account terms and changes December 6, 2016 - Withing the last five days, my EQUIFA- credit scores dropped by over - points in one fell swoop. I monitor all - credit reporting bureaus via - and other services. Neither - or - registered such a radical downgrading. I called EQUIFA- and spoke to an overseas representative who simply read old negative data entries without being willing to specifically share with this consumer what specific new item actually correlated to the double digit drop. In the past, I had to struggle with EQUIFA- over similar behavior. In every instance, they refused to go over the cause of any adverse a... |
Equifax incorrect information on credit report public record December 6, 2016 - When I was based in - -, as a - the agency that prepared my taxes did them wrong. They filed me as - State resident when they were supposed to file me as a - State resident because I was a resident of -, under United State military - status based in -. As a result of the eras that were made on my state taxes it looked like I owed the state of - $2400.00 in taxes, penalties, interest, and collection fees. I did the necessary paperwork to fix the issues and got the state tax lien released -/-/2012 while I was still in the United States -. The problem I 'm having... |
Equifax credit reporting company's investigation no notice of investigation status/result December 6, 2016 - The reply from Equifax WAS NOT the CORRECT RESPONSE from my complaint -. 1 ) The issue complaint Equifax to remove - from my credit reporting just like Equifax removed other creditors from my bankruptcy Chapter -. 2 ) I did not had to contact my other creditors to have items removed from my bankruptcy, however, Equifax did removed other creditors that was associated with my bankruptcy. 3 ) Equifax refusal to correct this problem is a clear action on their part of unfair credit rating with discrimination damaging my credit rating. 4 ) Equifax refuse to reply with the correct respo... |
Equifax incorrect information on credit report public record December 6, 2016 - Equifax is reporting the wrong filing date on my Chapter - Bankruptcy Case # -. My report show I filed - which is impossible because there is no such date. I filed -/-/- which is over 7 years ago which means it should not be reporting on my credit report anymore. Equifax is still reporting this BK on my report with inaccurate Dates. Please ask them to report the correct date. Thank you - -... |
Equifax credit reporting company's investigation investigation took too long December 6, 2016 - I do not have any negative information on my credit report. My credit accounts are paid before the due date. My credit score was - but in the past few weeks ALL - report my score as -. I asked them why but they never answered me back. I need to know why this is taking place.... |
Equifax incorrect information on credit report information is not mine December 6, 2016 - I got an alert today from - guard about a collections account. I logged on to - - to get the information. The company name is - for - Illinois. Address PO Box - - - I do not live in - nor did I authorize this account. I have a fraud alert on my report and I have no clue how someone is still able to gain credit in my name with a fraud alert. I want this removed ASAP along with the address attached to it. I included a copy of my ID and my recent pay stub to verify my address... |
Equifax incorrect information on credit report reinserted previously deleted info December 6, 2016 - I received an email from equifax stating that - - was deleted from my credit file. I checked my credit report today online and I saw that equifax failed to remove - - off my report. So I called and spoke with a representative and they stated they do n't see the letter that I was sent in there system and that the only thing they could do was start another investigation for the third time which is totally unacceptable and we 'll be young the 30 day mark.... |
Equifax credit reporting company's investigation problem with statement of dispute December 6, 2016 - On - -, 2016, after reviewing my credit report, I noticed accounts listed from - ( - ). I contacted the number listed on the report to be told they did n't have my account and gave me a number to contact which was - - - - - -. I contacted - to pay off the account in exchange for deletion from my credit report. I was told by - - to dispute the account, ( which I did ), and it would be removed. The company that 's saying I owe them - has since just decreased the balance owed on the account. I paid - - - because I was forwarded to them from a rep... |
Equifax incorrect information on credit report information is not mine December 6, 2016 - I recently check my credit report and found that there were several items that were not related to me. This is very unfortunate because the incorrect information has caused me to not qualify for any additional credit. It has also hindered me from my goals of achieving a home. Please remove all unverified inquiries from my credit report.... |
Equifax incorrect information on credit report public record December 6, 2016 - I disputed the public record on my credit report, which is a bankruptcy. I received notice of the result of my dispute. The result was that the information was verified and the firm that was used to verify it was -. I know factually the information was not verified through -, as my consumer report was frozen on -/-/- and Equifax, says they verified it on the -. I reached out to - and spoke to -, who told me a inquiry had been received but she did not see where - had divulged any information to Equifax.... |
Equifax incorrect information on credit report public record December 6, 2016 - I had an issue with my credit profile so I called customer service at Equifax, I was transferred oversea 's to a speak with one of their customer service reps. I told them that there are a few credit cards that are not reporting on my credit report. I explained to Equifax that they are the only credit bureau that those credit cards not showing up on. The customer service rep said she would take care of it. I am in the middle of getting a new mortgage when I was alerted to this mind blowing actions this customer service rep did to my credit profile. I repulled my credit report today in disbelie... |
Equifax incorrect information on credit report account status December 6, 2016 - Describe what happened so we can understand the issue ... Hello- We were the victims of - servicing and subsequently were awarded money in a lawsuit that the CFPB brought against - for Mishandled loan modifications and delayed short sales. Our case is simple we were working on a loan modification with - who our mortgage was with and our credit report shows when the loan servicing was suddenly changed to -. From there everything went downhill fast. We were told we had two miss payments on the loan to qualify for a loan modification or before they would allow a sale of the home. Bec... |
Equifax incorrect information on credit report account status December 5, 2016 - I have called, emailed and faxed to Equifax that they are not reporting my current credit cards, Why is it that - and - can do everything right except Equifax. I want my - credit cards that i use to report on my Equifax report. They are hurting my score and paying history because they still to this date after months of telling them to add these tradelines to my report. 1 ) - Credit Card ... - 2 ) - - ... - 3 ) - ... - 4 ) - ... -... |
Equifax closing/cancelling account December 5, 2016 - I am disputing the findings of Equifax Information Services , LLC because it failed to properly and adequately investigate my claims in the dispute against - - Bank, - - - -, - - -, - -, SD - concerning my credit card account ending in - with the bank, and did not delete the account, instead Equifax Information Services , LLC supported the bank in propagating unfair business practices by holding the Bank 's submission as accurate without fully investigating my submission. In fact, I believe that I have been as specific as possible in all discussions with ... |
Equifax incorrect information on credit report information is not mine December 5, 2016 - -, - - SOC SEC # - DOB -/-/- - - - - -, FL - Dear Sir or Madam : The sole purpose of this letter is to inform you I have been a victim of identity theft. I am further requesting that you block the following fraudulent information from my credit reports so that I can proceed accordingly with my file. Once more, I want to emphasize none of the information stated below relates to any transaction that I have made. - ACC # - - ACC # - - ACC # - The items listed are clearly fraudulent ; therefore, I am requesting that they are deleted /blocked by... |
Equifax incorrect information on credit report personal information December 5, 2016 - I have filed numerous disputes, information gets updated/corrected, then gets changed back to incorrect information. After numerous calls and discussions with several manager-level Equifax employees, nothing is resolved. For example, I have submitted documents that support my personal information. In this instance my 'name ' is - - - , NO - suffix -.. Equifax claims that a creditor is reporting the information but I have verified that none of my current creditors are reporting a suffix on my name. In addition, multiple credit accounts not being reported correctly such as status, ... |
Equifax incorrect information on credit report public record December 5, 2016 - we were told it would be 7 years than it would come off out record. all but Equifax did come off. they told us 10 years, even the our lawyer told us 7 years his office process the bankrupty when we told him we did n't want to do it. why is - agency report not the same when come to this... |
Equifax incorrect information on credit report information is not mine December 5, 2016 - I recently check my credit report and found that there were several items that were not related to me. This is very unfortunate because the incorrect information has caused me to not qualify for any additional credit. It has also hindered me from my goals of achieving a home. Please remove all unverified inquiries from my credit report.... |
Equifax incorrect information on credit report account terms December 5, 2016 - - - worked with me and updated my file to current status, yet Equifax keeps reporting inaccurately. Every time I file a dispute with Equifax, this company either update as being reported correctly or find other ways to decrease my scores. Other reporting agencies seemingly take the matter serious whenever I file a dispute because they either update or removed. Equifax is currently reporting items that are passed the time frame that items can remain on file. I would like for you to review my entire credit files for accuracy.... |
Equifax incorrect information on credit report information is not mine December 5, 2016 - I recently check my credit report and found that there were several items that were not related to me. This is very unfortunate because the incorrect information has caused me to not qualify for any additional credit. It has also hindered me from my goals of achieving a home. Please remove all unverified accounts from my credit report.... |
Equifax improper use of my credit report report improperly shared by crc December 5, 2016 - Dear -, This letter is a formal request to remove unauthorized inquiries from my credit report. I also would like for you to remove the fraud alert on my credit report ASAP! - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - -/-/- -/-/- Auto Financing - - - # - -/-/- -/-/- Automobile Dealers, New - -/-/- -... |
Equifax incorrect information on credit report personal information December 5, 2016 - there are incorrect addresses on my credit report I have never lived and want to be removed... |
Equifax incorrect information on credit report information is not mine December 5, 2016 - Equifax is reporting an unknown account -/unknown company is reporting information on my credit file. I have notified them that this is not my account. I have also asked them to send me proof that I am obligated to pay them for this debt if they are suggesting that the debt is mine. I have not received any proof that they own this debt or that I am obligated to pay them. This account needs to be remove from my credit file. This is not my debt. This company have violated the FCRA by not providing me with proof that I am obligated to pay them and reporting a debt that do not belong to me.... |
Equifax incorrect information on credit report personal information December 5, 2016 - Over the last 3 months I have told Equifax via mail and over the phone my current address is - - - - NJ -. I explained to them I do n't live or lived at either of the - addresses they had o my credit report. They finally fixed everything about a month and a half ago. I just repulled my credit report and those - old addresses are back and my current address is gone. I need them to put my current address back on my credit report and remove those - addresses once again that I have never lived at.... |
Equifax incorrect information on credit report account status December 5, 2016 - I checked my credit on - - - to find that my credit report had an error in there that included - Mississippi two times I have no knowledge of this account that is reporting on - - from - Mississippi I believe that the credit bureau Equifax added that account on my report due to retaliation because I file a complaint on them with the CFPB I am asking for both of the - Mississippi accounts to be deleted off my report this error has made my credit score go down - points.... |