Equifax Credit Reporting Complaint

Incorrect information on credit report public record

Equifax Credit reporting department,

Incorrect information on credit report Public record Washington

I was not notified of a change in my mortgage amount to increase the escrow balance. I did not receive an answer to my email when I enquired why the on line amount for my mortgage due had changed. I never received any written notification that my mortgage had changed. So because on line info is often slow to correct, I ignored it for -/-/- and paid my normal mortgage amount. When my online statement showed an even greater balance due in -/-/-, I called the bank, found out the error, and paid the difference owed. They did not inform me at that time that my previous mortgage payment was applied to principle, not credited as a mortgage payment so I remained delinquent even though I paid the amount owed. That was reported to the credit bureau because they do not record partial payments of mortgage payments that are more or less than the exact amount. So for three months, I did not know about the error, and did not correct it until a collection agency called in -/-/- to collect my -/-/- mortgage payment. I was able to correct it all with the bank but they would not change

You can see on my banking statements that I paid $1400.00. to my mortgage account - in -/-/-, and -/-/-, then $70.00 extra in -/-/- and the rest of the balance due of $1600.00 to cover the difference between $1400.00 and $1500.00. the -/-/- partial payment went in as reduction in principle and when I paid the extra amount owed, no one told me it did not fulfill my p=mortgage payment for -/-/- so that delinquency remained on my account and was reported to the credit bureau. All finance charges were reversed, and - acknowledged never answering my email inquiries or sending me notification of the mortgage payment change. They said it is my responsibility to find out about changes and prevent partial payments.

Equifax customer in Washington
Dec 08, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

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