Lender Live consumers have reported over 82 official complaints. Out of the 82 consumer complaints against Lender Live, 18% were disputed by the consumer (i.e. the consumer was not happy with how Lender Live responded to their complaint) and 98% were processed in a timely manner. 4% of consumer complaints against Lender Live resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 26% resulted in non-monetary compensation.
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Stop CallsLender Live Mortgage loan servicing, payments, escrow account January 19, 2017 - -/LenderLive wrongfully charged me a late fee for a payment that arrived to their facility prior to the - of the month. When I contacted the company, I received different answers from different people and was left on hold for long periods of time when I asked to speak with a manager. Additionally I had to call several times to get the issue resolved. This issue has occurred more than once and is starting to become a monthly chore.... |
Lender Live Mortgage loan servicing, payments, escrow account December 7, 2016 - My mortgage, -, was resold by Lenderlive to what appears to be another Lenderlive company under - - -. With that change I had to create a new user ID and PW to their online site, I have lost all history of my previous account and there is little to no supporting information for my loan. On top of that I received a check in the mail for $280.00 on - -, 2016 indicating I had an overage for my escrow. I know there have been NO measurable changes to my property taxes, home owners insurance nor have I received any info on my PMI changing. Since I did n't think I had an overage I... |
Lender Live Mortgage credit decision / underwriting July 29, 2016 - I recently refinanced my FHA mortgage to a conventional mortgage to get rid of the PMI, However when it was time to closing I realized that my FHA mortgage holder was collecting two months of interest and two months of PMI, whoever they were paid in 6 weeks and they did n't give me a refund for the extra 2 weeks paid, perhaps they collected for the month of - and - but they were paid off on - -, I believe they owe my the interest and the PMI charged for the last two weeks of -, I have called but their customer service does n't seem to be too helpful trying to tell me that my ref... |
Lender Live Debt collection communication tactics frequent or repeated calls May 28, 2016 - I am receiving up to 7 calls a day from my loan servicer and about half of those calls are just dead air, no one on the other line. I have also instructed them that they are calling at very inconsiderate times as I work night shift and I have asked for no calls before - or after -. I repeatedly receive calls in both the - hour and the - hour. I understand I owe a debt and have no problem discussing the debt with my mortgage servicer, but 5-7 calls a day, every day except Sunday is starting to seem like harassment. I have discussed this with my servicer and their only answer is that... |
Lender Live Mortgage loan modification,collection,foreclosure May 27, 2016 - My mortgage was serviced by LenderLive. I was current on the loan as of - - but I was out of work and using savings to pay. I agreed to a forbearance plan with LenderLive in - -. I explained that I need a security clearance to get work and therefore needed to avoid any negative credit reporting for the mortgage. They told me that they would not do negative credit reporting while I was on the forbearance plan. The forbearance plan was supposed to last for six months, until - -, -. At that point I would enter into a repayment agreement with LenderLive according to the plan... |
Lender Live Mortgage loan servicing, payments, escrow account May 20, 2016 - In - 2016 I sustained hail damage to my home. A claims adjuster inspected the damage and advised me a check would be issued to both myself and my mortgage servicer, Lender Live. Lender Live sent me a Loss Claim package that directed I send the endorsed check to Lender Live. Lender Live cashed the check on - -, 2016. Although I have Lender Live 's customer service more ten times, Lender Live has refused to send me any funds to repair my home. Lender Live acknowledges having received the package which also contains the check, and acknowledges having cashed the check, My insurance compan... |
Lender Live Mortgage loan servicing, payments, escrow account May 19, 2016 - Suddenly, got a call from - ( in - ) that we had missed - loan payments ( - & - ), but our loan had been sold in - last year to LenderLive, not - When we called -, we were told that " for some reason '' a welcome letter had not been sent, so we asked for it. Also, to-date, - is unresponsive, about why they did n't pre-tell us that this change was to occur ( and who they sold it to, so we could make the necessary auto-pay changes ) ... |
Lender Live Mortgage loan servicing, payments, escrow account April 20, 2016 - I have an issue regarding a mortgage payment I am trying to get corrected. My wife and I have a mortgage that was opened - - and we began making payment to our loan servicer ( Lender Live ) on -/-/-. As of - - our loan was sold to - -. I had made the payment for the -/-/- due date through Lender Live on -/-/-, however, when Lender Live sent my loan information to - -, they advised - - that I was still due for the -/-/- due date instead of the due date of -/-/-. At this point, I have spoken with Lender Live customer serv... |
Lender Live Mortgage loan servicing, payments, escrow account April 14, 2016 - My husband and I bought our first home in - 2014, we refinance in - 2014 with a company named United Security Financial Corp. they gabe us a monthly payment to which they supposed to have all the correct information of the principal, interest, taxes and insurance. After more than a year with them we received a letter from them saying that we owe them more than - dlls because the taxes were more than we paid in the scrow ammount. Now they have transfer our loan to another mortgage, but they increased our monthly payment more than - dlls in order to pay the difference of what they pa... |
Lender Live Mortgage loan servicing, payments, escrow account April 11, 2016 - Lender Live was my mortgage servicer up until they transferred my loan. Lender Live sent my escrow payments to the wrong municipality, creating a large deficiency in my escrow and then notifying they were more than doubling my payments. When I notified them they had made a mistake, they never explained what happened, only that they needed to request refunds from the municipalities they sent my money to so they would be able to pay the correct taxes ( due to their error my property and school taxes were paid late ). They have yet to correct the issue, and provided the wrong escrow information t... |
Lender Live Mortgage loan modification,collection,foreclosure April 5, 2016 - Last year, our mortgage company ( - -, - ) was sold to a new company ( Lender Live Network ). Since then, we have had a number of issues. We recently have undergone a bit of financial hardship, and we have attempted a number of times to setup repayment plans through LenderLive. Throughout this time, I have had no access online to see details around my account, including any fees charged, amount due, contracts or confirmations to these plans, etc. Everything had to be handled by phone. At first, I trusted that this would be sufficient. However, after allegedly not receiving our first p... |
Lender Live Mortgage loan servicing, payments, escrow account March 31, 2016 - My wife and I purchased a new construction home in - -. LenderLive serviced the loan including escrow through - and at the beginning of -, - Mortgage took over servicing the loan. In - -, - Mortgage performed an escrow analysis and found that there was a shortage of $25000.00. We contacted LenderLive about the shortage and they admitted that - escrow analysis should have been done during -, but none were performed. To correct the shortage, our monthly payment will go from $2200.00 to $5700.00 for a 12 month period and then to $3500.00 going forward. After ... |
Lender Live Mortgage loan servicing, payments, escrow account March 17, 2016 - This is my second complaint on Lender Live. After my first complaint here, Lender Live sold my loan and have failed to send me proper notification. It is now -/-/- and I still have no idea who to pay, who my new mortgage company is or any info on my new account. All I know is when I attempted to pay Lender Live on -/-/-, I was denied access to my account and was unable to pay. So I then called Lender Live and was told they sold it. After being put on hold for 20 minutes I was seemingly intentionally hung up on. " - '' was the Lender Live " manager '' that I last spoke to after she... |
Lender Live Mortgage loan servicing, payments, escrow account March 4, 2016 - Summary : 1 ) My loan payment be transferred again and again and very difficulty for me to pay ; 2 ) The Lender-live and - gave different statement and no way for me to pay through -. Detail : I closed my home in -/-/- with - - - with a 15 year fixed interest rate and I paid to this company and my mortgage payment be transferred to Lender Live in -/-/- and I kept my payment through it with an amount of - ; On the -/-/-, I got letter from Lender Live that they will not accept my payment by -/-/- and my payment transferred to - ( the web is - ) .I trie... |
Lender Live Mortgage loan servicing, payments, escrow account March 1, 2016 - For two months now I have been dealing with LenderLive lying to me about my taxes on my property and even before that they have lied to me. When I was refinancing they told me they would not add any money onto my refinance and after I had signed the papers they added $7000.00 to my loan! But back to the taxes. -/-/- a represenative and I talked and they told me to avoid my monthly payments going up I would need to pay $1800.00 into my escrow. So I did, but then my payments still went from - to - a month even after paying them. I call them multiple times and the representative te... |
Lender Live Mortgage loan servicing, payments, escrow account February 22, 2016 - Lenderlive has admitted to paying out almost $1600.00 from our Escrow balance to the wrong Insurance company. Since then, and before we noticed the error, our loan was sold to another servicer. Now that servicer shows our escrow short, and is increasing our payments. I contacted Lenderlive on -/-/-. They had the correct insurance company, amount and status listed, but acknowledged paying someone elses Hazard insurance. I was supposed to get a call back. By Friday -, I called again. The supervisor had yet to start their shift and I was promised a call back, but -/-/- or Monday -... |
Lender Live Mortgage loan servicing, payments, escrow account February 20, 2016 - " Lender live '' is the mortgage company for my rental home. On - - my home was damaged by vandalism. The insurance company covered the claim and sent a check made out to myself and the mortgage company. I endorsed the check and mailed the check certified mail to Lender live. Lender Live received the check on - -, 2016. I never received any correspondence from lender live. I called " lender live '' multiple times, and I finally reached them on - -. Lender live said I needed to send a " statement of loss '' from - before they would respond to my request to release the check... |
Lender Live Mortgage loan servicing, payments, escrow account February 17, 2016 - I am writing a formal complaint against - - - and LenderLive. I closed on my home through a VA Loan on - -, -, through - - - ( - ). - started using LenderLive for servicing payments on my loan without notifying me in advance. I continued making payments on my mortgage. On - -, -, I received a call randomly asking me where I want my payments for my mortgage. The caller claims her name is " - '' and represents - - -. I voice that the call sounds like a phishing attempt as I have never received a call like this. - threatens to return my pay... |
Lender Live Mortgage loan servicing, payments, escrow account January 31, 2016 - I do not know what company to send my - mortgage loan payment to. I have received a transfer of servicing notice from - Mortgage indicating that my - - mortgage payment is due to - and I have received a Loan Billing Statement from LenderLive indicating that my - payment is due to LenderLive. I believe that - companies have violated RESPA, FDCPA, and UDAAP subjecting them to civil money penalties and they have created such confusion that I have no idea where to send my mortgage payment which now puts me at risk that my payment will be late or not applied to my loan properly... |
Lender Live Mortgage loan servicing, payments, escrow account January 29, 2016 - I have been making my mortgage payments each and every month on time, and have even put in an extra $100.00 each month towards the principle. I started making my payments in - of 2014. I found errors on their invoices about the due dates that was two months ahead. I let the lender know that this error was on their invoices. About six months ago, the lender sent me a letter stating that I had missed a payment, but after going through with their dispute department, they realized that were wrong and that I had made all of my payments on time which they said they had corrected. But after look... |
Lender Live Mortgage loan servicing, payments, escrow account January 25, 2016 - Lender Live has began the same unscrupulous tactics that began - 2015 ( see previous complaint ref # - -. I have bean receiving multiple phone calls daily stating that I did not pay my mortgage in -. I have bill pay which automatically sends a check monthly. The agent ( - ) recommended that I make a payment immediately so it does not show on my credit report. I told him no since my bank makes the same payment each month. - stated that since there is no coupon associated with the payment, the computer may misdirect it and I am still responsible even if I have confirmation from... |
Lender Live Mortgage loan servicing, payments, escrow account January 21, 2016 - my mortgage servicer is lender live. i refinanced last year in -. at the time of closing i paid down 3 month of escrow for my taxes and also prepaid interest -. right now my loan servicer is raising my payment by $110.00 because they claim that i need to have additional 2 month cushion for my escrow. initially when they took over my mortgage they were asking me to pay the insurance which numerous times i rejected it because i want to deal with my insurance myself and now escrow for my taxes. servicer will not return phone calls or respond to messages. last conversation i had with them ... |
Lender Live Mortgage loan servicing, payments, escrow account January 11, 2016 - I sent a letter to LenderLive requesting cancellation of my private mortgage insurance under the terms of the Homeowners Protection Act. I have reached my - % LTV. LenderLive 's service rep confirmed on -/-/- that they receive the letter on -/-/-. They said they had 30-60 days to respond. It is now -/-/-, the 60-day window has passed, and LenderLive has not responded to my request. What is my recourse? ... |
Lender Live Mortgage loan servicing, payments, escrow account January 8, 2016 - I Refinanced my mortgage from a company The originator is - - - - On - -, -. Funded through the -. I am a - service connected veteran. The telephone number on the good faith estimate is -. The address is - - - - -, UT - It was a 15 year buy down to around 2.75 % which will cost me a premium of about $6500.00. I pay my bills on time all of the time prior to their due dates. Since switching from - with a 15 year Mortgage to - - - - I have been deluged with unwanted mail of additional offers from - - - - attempting to i... |
Lender Live Mortgage loan servicing, payments, escrow account January 8, 2016 - The company servicing my mortgage loan switched about 9 months ago. According to the current servicing company ; lender live ; notices of the transfer and two missed payments were sent to my address on file. The address was that of the house under the loan and not the house I live at. I never received the notices or any notice from lender live. As a result my payments continued to be sent to the previous service company for two months because it was set to auto pay from my bank. During this time lender live proceeded to report these a delinquencies on both my ex-wife and my credit report. When... |
Lender Live Mortgage loan servicing, payments, escrow account December 30, 2015 - 3 issues. 1 ) they are unresponsive or extremely delayed in any attempt to get the PMI dropped. 2 ) they collect the escrow fees for insurance but did n't pay it and now I have a cancellation notice. 3 ) horrible customer service ... ..It is not right that a consumer is forced to work with whatever mortgage company buys our loan. ... |
Lender Live Mortgage loan servicing, payments, escrow account November 30, 2015 - My home loan lender is Lender Live Acct -, you can not contact them as my loan is serviced by - - -, I have been trying to pay my loan payment for the last 2 weeks today I was able to reach them and found out they updated there system 2 weeks ago and lost all logons so I had to re register in order to logon an pay my payment my loan is not or ever been late but because of there screw up and because they did not notify me or anyone I should not be charged interest for the last 2 weeks its not my fault they did the update and its not my fault they wo n't answer the phone and of cours... |
Lender Live Mortgage loan servicing, payments, escrow account November 30, 2015 - My mortgage company is LenderLive. On -/-/2015 they withdrew 2 payments from my escrow account for home insurance and Property Taxes. It has been 3 weeks now but neither the county nor the insurance company has received the payments. Also, they withdrew almost $350.00 more than the actual tax bill. I am trying to get my loan transferred to another lender but I ca n't as they require the payments to be made before they can transfer the loan. Every time I call Lender Live, they tell me that they payments have been made and I have to talk to a new person to explain them all over again. I ... |
Lender Live Mortgage loan servicing, payments, escrow account November 29, 2015 - We submitted an offer of - in - 2015. After review, the loss mit specialist assigned, - -, advised that the net to investor had to be -. The HUD was adjusted to accommodate this request and submitted to Lenderlive -/-/15. We were told the appraisal would expire and had to close by -/-/15, which we agreed to. We called, emailed, and tried to follow up through -/-/15 with no response. When we spoke to - - in mid - she advised that - was no longer the contact for this file. She said the file would be submitted to the investor for review and requested t... |
Lender Live Mortgage loan servicing, payments, escrow account November 23, 2015 - We made a payment in - for the - payment to LenderLive via our bank draft. An automated payment was already scheduled so they received - checks. Both were cashed. We realized this and called in - to confirm the - payment went toward - due date. It was confirmed the - payment was taken care of, the next payment due would be - - and we would receive a statement reflecting this. We did receive a statement and she was correct. So we set up our - payment. On - & -, we began getting calls to ask why our - payment was late. I reviewed the above with the repres... |
Lender Live Mortgage loan modification,collection,foreclosure November 15, 2015 - I became behind on my mortgage payments due to loss of income in the home. In - 2015 I met with and discussed my options with a foreclosure program for my area. I filed the borrower response package to my mortgage lender per the suggestion of the the foreclosure prevention program. I received notice in mid - that in order to process the loan modification request they needed more verification 's, I sent in the requested verification 's via fax. I had n't been sent a decision of my request but found out on - -, 2015 that my home had been sold at a sheriff 's sale on - the -. I ... |
Lender Live Mortgage loan servicing, payments, escrow account October 10, 2015 - I refinanced last year -/-/- with - mortgage who then sold the mortgage to Lender Live mortgage company. I received a notice my taxes were never paid and my house would be auctioned off -/-/-. I called Lender Live on - -, 10 days ago. I emailed the auction notice per their request the same day, - -. I called them back - - and issue not taken care of. I called again - - and - and they still had not resolved the problem or paid the taxes. Today I received a letter from my house insurance that my insurance was not paid either by Lender Live as it should hav... |
Lender Live Mortgage settlement process and costs October 1, 2015 - I am an - service member and - in - of -. When we arrived in the area we purchase a house for $190000.00 and by - the value had dropped dramatically. I am now set to transfer to - in - of - and can not afford to keep the property so I started the process to sell my house in - of -, thinking that two years was more than enough time to sell before leaving. I know I will never be able to sell the property for as much as I paid for it so I requested a Short Sale through my then mortgage company. After a couple of months of waiting for a reply from them and listing t... |
Lender Live Mortgage loan servicing, payments, escrow account September 27, 2015 - 1 ) Repeated failures to mail the monthly loan statements to our home in time for us to mail payment and make the first of month due date. For example, today is Sunday - - and we have still not received the -/-/- Statement. We pay by check because we always add varying levels of additional principal to our mortgage payment. 2 ) We are also experiencing very long time periods from the date we mail our mortgage payment and the time our payment is shown aas being received by them. Note that because of the above stated problem of not receiving statement in a timely manner, we ALWAYS try... |
Lender Live Mortgage loan servicing, payments, escrow account September 21, 2015 - LenderLive services my mortgage and has never sent payment coupons, loan servicing paper, or annual - unless I call in an demand that they be sent. Every time I call they say we mailed it ( them ) ; they must have been lost ''. I called on - - for a copy of the federal form - which up to that date they had not sent out. I thought it was a federal requirement that the - was sent no later than - -, 2015. ... |
Lender Live Mortgage loan servicing, payments, escrow account September 14, 2015 - - 2014 LenderLive purchased Loan from Prime Lending, at that time I made -/-/- Payment to -. After few months I went to re fianc and found out that Lender Live was saying that I was Late, after doing our investigation we realized that - never forward payment to LenderLive. They agreed and told me they would fix it, it has been 6 months and nothing except phone calls that I am always 1 month late, I am going to attach my payments and - payment. I went to re fi and found out that my credit score of - is now - because of Lender Live, this is unfair and I ca n't event get ne... |
Lender Live Mortgage loan servicing, payments, escrow account September 12, 2015 - My mortgage was transferred to LenderLive for servicing after we closed our loan. Once transferred, we submitted a form to request automatic ACH debits. Although they advertised online submission of the form, it was impossible to submit online. After attempting multiple times to submit online, we physically mailed in in the form. It has been three months since we submitted the form, and we have received no response, despite a promise for a response in less than 30 days. ... |
Lender Live Mortgage loan servicing, payments, escrow account August 24, 2015 - LenderLive was acting as loan processor for a loan for me. I refinanced the house and the loan was paid off in -/-/-. I expected a check for the $ - in escrow they were holding, but after multiple telephone calls to them at ( - ) -, I still have not received a check. The first time I called them, I verified the address they were sending the check to with their representative. The address they had on file was correct. Since then I have spoken with them - times and everytime the reason for me not having the check is different. The last time ( on - - ) I was told they had o... |
Lender Live Mortgage loan servicing, payments, escrow account August 18, 2015 - My - Mortgage was sold to LenderLive -. I was switching banks in - and called LenderLive to ask when my mortgage was due before a late fee. I was told - mountain time. After all my bank accounts switched I paid my mortgage electronically on -/-/- and thought all was fine. On -/-/- I received a letter that my payment was overdue so I called and the agent told me payment was applied and all was fine. I then made my -/-/- payment on -/-/- like normal. In mid -/-/- I received a letter stating my mortgage was now past due by more than 30 days. I also checked my ... |
Lender Live Mortgage loan servicing, payments, escrow account August 10, 2015 - Lenderlive - mortgage servicer sent me an escrow refund check in the amount of $420.00 and I then receive a delinquent tax bill from - - stating the taxes have n't been paid. I contacted Lenderlive and they eventually paid the back taxes ; however, my mortgage payment has now increased 8 % from $1600.00 to $1700.00 due to a projected shortfall in the escrow account. Even though I put down 20 % when I purchased my house and would have preferred to pay my own taxes and insurance, I was required by my lender to make these payments into an escrow account. Now I 'm stuck with Lenderl... |
Lender Live Mortgage loan servicing, payments, escrow account July 30, 2015 - Good Afternoon, On - -, 2015, I received a notice from my current mortgage company informing me that my loan was being sold to LenderLive Network , Inc. effective - -, 2015 and I would be receiving a letter with instructions from LenderLive Network , Inc. with my new loan number and instructions for making my mortgage payments. It 's now - -, 2015 and I have n't received anything from LenderLive Network , Inc. I 've tried calling LenderLive Network 's customer service line and have been hung up on 5 times by their automated service. I just want to know where to send my mortga... |
Lender Live Mortgage loan servicing, payments, escrow account July 23, 2015 - On -/-/-, I received a letter from LenderLive Network informing me that the servicing of [ my ] mortgage loan has been transferred to a processing center at LenderLive Network '' and that the right to collect payment [ by LenderLive ] is effective -/-/- ''. I did nothing at the time, thinking it was fraudulent, since I had received another similar letter back on -/-/- stating that my loan was sold to - - or to - - as trustee for a trust holding your mortgage loan on -/-/- '' but that the sale of your mortgage loan does not affect any term or condition of the... |
Lender Live Mortgage loan modification,collection,foreclosure June 17, 2015 - LendeLlive is a non bank mortgage service loan collector apparently. And.. since sending them documents and paymentunder the guise of another bank, they still are apparently the claimed servicer of a non-existent mortgage lien holding my name. They have requested modification documents from me and robo-signed returned copies ... |
Lender Live Mortgage loan servicing, payments, escrow account June 8, 2015 - I pay my mortgage on time. Although the payments are taken out of my checking account immediately, they are not applied to my account for several days. On - -, 2015 I received a notice that my mortgage was over - days late. I also had a late fee attached to my -/-/- payment. I contacted the company ( LenderLive ) and was told that the money I paid online for my -/-/- mortgage payment was applied to a fee that LenderLive was supposed to tell me in -/-/- that they believed I owed. I do not owe any fees to LenderLive. I refinance my mortgage with -, fully paid -, and... |
Lender Live Debt collection cont'd attempts collect debt not owed debt was paid June 6, 2015 - Since - - - - ( Under Lender Live - - - - - - -, CO - - ) assumed my mortgage debt from - In - 2015, I have experienced nothing but harassing phone calls and now false reports on my credit report. Each month through multiple harassing calls I have informed and provided documentation that my mortgage has been paid for the month and that the lender has cashed the check. Each month is a different excuse, such as : they misread the account on the check or when I sent it through their web site, I was told it was the wrong account. Now they are sending le... |
Lender Live Mortgage loan servicing, payments, escrow account June 1, 2015 - We have been trying to resolve an issue with the mortgage company, by using the - in - where our mortgage loan was transferred to. We received a welcome letter - -, 2015 only after we requested it through the -, The welcome letter and now a letter from - -, 2015 threatening foreclosure are the only written correspondence received since the company took over our mortgage. During our correspondence with the company through the - we have requested a statement as to where the - payments we sent went and we requested a mortgage statement, we have not received any informat... |
Lender Live Mortgage loan servicing, payments, escrow account May 28, 2015 - My loan was transferred to LenderLive -/-/- from - - loans just a month after I refinanced with -. In my original HUD loan agreement with - it is clearly stated that I wo n't be paying escrow for property taxes as I pay the county property taxes directly. In -/-/- - sent me a new escrow statement increasing my monthly payment to include additional/new property taxes escrow. Even though I have made every loan payment to - since -/-/- before their due date they are charging me late fees because I refuse to pay them escrow for property taxes ( not in my original c... |
Lender Live Mortgage loan servicing, payments, escrow account April 20, 2015 - My mortgage was transferred to - Mortgage Services on - -, -/-/2015. I have made payments every month on time. To this day, - -, -/-/2015, they can not account for a $3300.00 dollars they deposited to my account on - -, -/-/2015. Numerous emails and calls were made to locate the whereabouts of such payment. There response is it has been escalated for review. '' On - -/-/2015, my ARM was calculated and adjusted with the balance that did not reflect the missing funds paid on - -/-/2015. I submitted bank statements and trace number of the missing fu... |
Lender Live Mortgage loan servicing, payments, escrow account April 15, 2015 - Our mortgage loan was bought out by Lenderlive as of -/-/- Since then we have had nothing but problems. We have been dealing with 2 different issues over the past 4 months with no resolution. First issue : Our property taxes, due by -/-/- STILL have not been paid, and it is -/-/-. We have emailed the delinquency letter weeks ago to the escrow department, however our escrow balance has dramatically decreased and nothing has ever been received by our property tax office. Second issue : We had an open insurance claim when our loan was bought by Lenderlive in -/-/-. We provided... |
Lender Live Mortgage loan servicing, payments, escrow account April 10, 2015 - I borrowed $360000.00 from - - for a home loan in -, -. This loan was assigned to LenderLive in -, -. On - -, - Lender Live posted a payment of $350000.00, but did not apply to principal until - -, -. This extra interest was not refunded. After making a $2000.00 payment in -, -, I requested a payoff amount. It was under $6200.00. I made a $3000.00 payment in - and a $3300.00 payment in -. This pays off the loan balance and should result in a small refund check. There would be no complaint filed if this had gone per plan, but the follo... |
Lender Live Mortgage loan servicing, payments, escrow account April 9, 2015 - The mortgage company does n't pay homeowner 's insurance. I received a letter from my insurance company letting me know that almost 2 weeks after the due date the homeowner 's insurance has not been paid by the mortgage company. The money is in the escrow account! I first called the mortgage company -. They said they never received a bill. I then e-mailed them the letter of the insurance company in which they were letting me know that we have 1 additional month to pay the premium otherwise the homeowner 's insurance will be cancelled - at midnight. I was told they will take care of it ri... |
Lender Live Mortgage loan servicing, payments, escrow account March 28, 2015 - I have complained to Lender Live NUMEROUS times about their online payment option. Every single month, I attempt to log in and the site advises me that new password parameters have been implemented '' and requests I change my password. I choose a new password, that fits their parameters, and I always get the notice that user name not found ''. I then click on Forgot user name '', fill out the requested info, and am told my user name is the E-ACT name I used when logging in. ( The user name and my account number are the same so it is not a matter of it being case sensitive. ) I enter that us... |
Lender Live Mortgage loan servicing, payments, escrow account March 24, 2015 - I contacted - the - week of - 2015, and asked what the procedure was for getting the PMI removed from our loan. After doing exactly what I was told to do, it has now been 2 months and numerous phone calls by me, not once has - ever contacted me, and now they want to appraise the property again. Meanwhile, they have taken - more PMI payments. ... |