Lender Live Debt Collection Complaint

Mortgage Cont'd attempts collect debt not owed debt was paid

Lender Live Debt collection department,

Mortgage Cont'd attempts collect debt not owed Debt was paid

Since - - - - ( Under Lender Live - - - - - - -, CO - - ) assumed my mortgage debt from - In - 2015, I have experienced nothing but harassing phone calls and now false reports on my credit report. Each month through multiple harassing calls I have informed and provided documentation that my mortgage has been paid for the month and that the lender has cashed the check. Each month is a different excuse, such as : they misread the account on the check or when I sent it through their web site, I was told it was the wrong account. Now they are sending letters not to my mailing address, but to the house ( which is rental property ). Also, they have began placing late payment information on my credit report. I have documentation of all cancelled checks, verification of payments submitted, and email correspondence where I have identified the issue each month and provided the information for them to correct. I have never been late on a mortgage payment or had any issues until this company assumed the mortgage. I would like this matter corrected and my credit report adjusted immediately. Your assistance is appreciated.

Lender Live customer in
Jun 06, 2015

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with non-monetary relief

Consumer disputes how Lender Live handled their complaint

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