Lender Live Mortgage Complaint

Lender Live Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

We submitted an offer of - in - 2015. After review, the loss mit specialist assigned, - -, advised that the net to investor had to be -. The HUD was adjusted to accommodate this request and submitted to Lenderlive -/-/15. We were told the appraisal would expire and had to close by -/-/15, which we agreed to. We called, emailed, and tried to follow up through -/-/15 with no response. When we spoke to - - in mid - she advised that - was no longer the contact for this file. She said the file would be submitted to the investor for review and requested the appraisal expiration date be extended. Around - - we received a denial letter stating the net proceed to the investor should be $190000.00. We were told the appraised value according to the VA was -. The - have never received a copy of this appraisal, though requested. The investor is asking for a net amount more the the value of the property and more than the - that we were told was the net amount the VA required based on the - value.