Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

We made a payment in - for the - payment to LenderLive via our bank draft. An automated payment was already scheduled so they received - checks. Both were cashed. We realized this and called in - to confirm the - payment went toward - due date. It was confirmed the - payment was taken care of, the next payment due would be - - and we would receive a statement reflecting this. We did receive a statement and she was correct. So we set up our - payment. On - & -, we began getting calls to ask why our - payment was late. I reviewed the above with the representative and they indicated our payment was " reversed. '' I told them no one informed us of any " reversal '' and this went against the previous


They had to open a ticket to research, with resolution in 24-48 hours. We have received several more mailings, including a new statement showing - payments due, and Past due notices including late fees and urgency. The other representatives calling do not even check the notes as we 've received several calls in that same time period to collect this balance " due '' AFTER the Dispute ticket was opened. We need to know where our money is and how to get it reapplied to the - payment as they had done originally and confirmed with us. If this can not be done, we will pay the - payment again ONLY once we receive these funds back to our originating account. Further, we need any late notices, or fees to be removed from this account. I have all documentation and summaries of phone calls. Our - payment is already scheduled regardless of above outcome. Lenderlive representatives have been very polite once they realize their company has contradicted information provided to us the borrowers, but this company 's record keeping and practices is not acceptable. Our originating mortgage broker sold this mortgage within a month. LenderLive should not be included in the pool of mortgage companies to transfer accounts too.