Lender Live Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Lender Live Mortgage department,

FHA mortgage Credit decision / Underwriting Florida

I recently refinanced my FHA mortgage to a conventional mortgage to get rid of the PMI, However when it was time to closing I realized that my FHA mortgage holder was collecting two months of interest and two months of PMI, whoever they were paid in 6 weeks and they did n't give me a refund for the extra 2 weeks paid, perhaps they collected for the month of - and - but they were paid off on - -, I believe they owe my the interest and the PMI charged for the last two weeks of -, I have called but their customer service does n't seem to be too helpful trying to tell me that my refund was already issued, however all they ever sent me was my Escrow account balance not a penny extra.

Lender Live customer in Florida
Jul 29, 2016

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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