Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Summary : 1 ) My loan payment be transferred again and again and very difficulty for me to pay ; 2 ) The Lender-live and - gave different statement and no way for me to pay through -. Detail : I closed my home in -/-/- with - - - with a 15 year fixed interest rate and I paid to this company and my mortgage payment be transferred to Lender Live in -/-/- and I kept my payment through it with an amount of - ; On the -/-/-, I got letter from Lender Live that they will not accept my payment by -/-/- and my payment transferred to - ( the web is - ) .I tried many times to enroll through - since I got this letter and I could n't because my loan information is not on - system yet.Until -/-/- I enrolled and I could n't pay my -/-/- payment, - customer said my information on their system since -/-/- and I need to pay for the payment through phone. I talked to this same person for more than 5 times for I ca n't log-in to pay and I was told there is one


the original $1000.00 and I could n't log-in - web system and I called - customer and I was hold online for more than 1 hour with very rude customer : - and no solution and - told me : 1 ) call back late ; 2 ) the new payment amount is $1100.00. I called - - -, Lender Live and my home county to check what 's the reason for all this troubles and my mortgage kept on transfer and so difficulty with check for my payment. I got refund from my insurance company of $21.00 recently, and Lender Live said my payment should be $1000.00, and the escrow balance is $400.00 to - ; County said my tax will no change. With this - is very frustrated and I doubt they control the online system and people ca n't manage the online auto-pay system then they will charge the fee or made the customer late pay or missed payment with the very serious consequence ; - phone system said their office hour is -- and nobody answered the phone after - on regular office time. With a long time on the phone - customer not only very rude by increasing the voice but also told me : it is Monday! I asked her does that is her answer for customer and she put me on holding for more than - minutes to wait for the specialist to help me log-in and nobody 'sow-up ', and told me the payment date is -/-/- and I have enough time. I told her NO because I spend more than 20 days to get -/-/- mortgage paid and I do n't want to miss the -/-/- payment and be charged for fee through their phone payment system and she was so mad with very rude tone to talk to me. I told her the mail from - said my payment is $1000.00 but she said that is not right and she said she talked to tax person. I had to stop the more than 75 minutes phone without any conclusion.