Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Connecticut

The mortgage company does n't pay homeowner 's insurance. I received a letter from my insurance company letting me know that almost 2 weeks after the due date the homeowner 's insurance has not been paid by the mortgage company. The money is in the escrow account! I first called the mortgage company -. They said they never received a bill. I then e-mailed them the letter of the insurance company in which they were letting me know that we have 1 additional month to pay the premium otherwise the homeowner 's insurance will be cancelled - at midnight. I was told they will take care of it right away. I called the insurance company - to check if the payment was made. It was n't! So on - I called the insurance company again to check but still no payment! I called the mortgage company. First I was on hold for about 15 minutes, when - came back I told him I am recording this call. He said fine and disappeared for another 20 minutes. Then I was told that the bill was still not paid but they will pay it that day. I asked how they will pay


went above and beyond '' to help me. I thought it was their job to pay my insurance on time since they are collecting the money from me. Because I was n't able to get a confirmation for the payment I asked to speak to his supervisor. I was transferred and the supervisor told me that they will send a check today. So I again asked for a check number or some confirmation. He said he ca n't give me - now but promised to call me as soon as he had one that day. He called around - and told me that they attempted to pay over the phone but the insurance company did n't accept their payment via phone. So it 's not their fault that the bill was n't paid. Our insurance company gave us another 30 day extension. I hope by then the mortgage company will find a possibility to pay.