Lender Live Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Lender Live Mortgage department,

FHA mortgage Loan servicing, payments, escrow account West Virginia

I refinanced last year -/-/- with - mortgage who then sold the mortgage to Lender Live mortgage company. I received a notice my taxes were never paid and my house would be auctioned off -/-/-. I called Lender Live on - -, 10 days ago. I emailed the auction notice per their request the same day, - -. I called them back - - and issue not taken care of. I called again - - and - and they still had not resolved the problem or paid the taxes. Today I received a letter from my house insurance that my insurance was not paid either by Lender Live as it should have been thru my escrow. Also they have not paid taxes that was due - -. Now it appears not enough money will be in my escrow to pay all taxes and insurance when amounts have not increased and I have previously always had a surplus in escrow before. Lender Live should have been tracking my insurance and taxes as their full responsibility to pay these thru my escrow.

Lender Live customer in West Virginia
Oct 10, 2015

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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