Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I borrowed $360000.00 from - - for a home loan in -, -. This loan was assigned to LenderLive in -, -. On - -, - Lender Live posted a payment of $350000.00, but did not apply to principal until - -, -. This extra interest was not refunded. After making a $2000.00 payment in -, -, I requested a payoff amount. It was under $6200.00. I made a $3000.00 payment in - and a $3300.00 payment in -. This pays off the loan balance and should result in a small refund check. There would be no complaint filed if this had gone per plan, but the following actually happened due to the total incompetence of Lender Live : LenderLive sent me a letter dated - -, - stating that I was past due for the - payment with late charges of $88.00. I immediately called - the next day to contest this and spoke to -. He asked me to - a statement from - - - with the date and check number of the - payment. I did this the next day, along with a detailed letter from me. The letter from - - - stated that check


- never called, and I was totally stonewalled from reaching her or any manager at LenderLive. All this time I am receiving daily letters about my past due account. This included telephone calls and even a FA-. I could not stop LenderLive, no matter what I did. In late - I sent my final - payment for $3300.00. This time I mailed a personal check, rather than using - - - bill pay. It was received and cleared. I continued the aggravating sequence of daily calls to -, wasting at least a half hour per call ( during my work time ) trying to resolve the issue. I kept a few names of telephone operators : -, -, -, -, - -, -, -, and -. They all promised resolution and all failed. LenderLive seemed to be perfectly insulated from any responsibility to help me. My loan was payed off, but the website and operators could never acknowledge this fact. In a final act of desperation, I called - - who had created the loan with - -. He passed it to - - at -. She contacted - -, a VP at LenderLive. - made things happen. The mysterious - finally called to say that there had been a big mistake and that LenderLive was re-training their people. I could not get an answer as to why no management staff had contacted me after all the calls that I had made. She offered no explanation, just a thin apology. I called - the next day to ask if LenderLive had filed complaints with the credit agencies. She checked and said yes. She said she would try '' to correct this. I just received a check for $120.00 with no calculation explanation. I want LenderLive to account for this, since I believe it is incorrect. I also want LenderLive to verify that my credit record has been corrected and unblemished. I also want LenderLive to account for why I did not receive a response in the government required time and had to go to heroic efforts through LenderLive executive management to resolve this issue. I also want the notarized reconveyance document. It would also be nice to receive a written letter of apology. I believe that LenderLive has acted irresponsibly and has broken the law. I would like to have the CFPB perform a full investigation and prosecute as is required. Thank you, - - -