Lender Live Mortgage Complaint

Lender Live Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

LenderLive was acting as loan processor for a loan for me. I refinanced the house and the loan was paid off in -/-/-. I expected a check for the $ - in escrow they were holding, but after multiple telephone calls to them at ( - ) -, I still have not received a check. The first time I called them, I verified the address they were sending the check to with their representative. The address they had on file was correct. Since then I have spoken with them - times and everytime the reason for me not having the check is different. The last time ( on - - ) I was told they had overnighted the check to me - with it coming back to them as undeliverable. The really strange thing about this is that I received something at the same address ( from them ) - weeks prior. In that conversation, I gave their representative ( - ) my work address and she said I would have a check Friday morning or this morning. Our overnight mail just came in ... no check.