Lender Live Mortgage department,
VA mortgage Loan servicing, payments, escrow account California
Suddenly, got a call from - ( in - ) that we had missed - loan payments ( - & - ), but our loan had been sold in - last year to LenderLive, not - When we called -, we were told that " for some reason '' a welcome letter had not been sent, so we asked for it. Also, to-date, - is unresponsive, about why they did n't pre-tell us that this change was to occur ( and who they sold it to, so we could make the necessary auto-pay changes )
Lender Live customer in California
May 19, 2016
* Source: CFPB Complaint Database
Lender Live response to complaint:
Closed with explanation
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