Lender Live Mortgage Complaint

Lender Live Mortgage department,

VA mortgage Loan modification,collection,foreclosure California

My mortgage was serviced by LenderLive. I was current on the loan as of - - but I was out of work and using savings to pay. I agreed to a forbearance plan with LenderLive in - -. I explained that I need a security clearance to get work and therefore needed to avoid any negative credit reporting for the mortgage. They told me that they would not do negative credit reporting while I was on the forbearance plan. The forbearance plan was supposed to last for six months, until - -, -. At that point I would enter into a repayment agreement with LenderLive according to the plan. Instead, LenderLive reported on my credit as if I was missing payments during the forbearance plan. I noticed the negative reporting in - -. I was looking at my credit because I was going up for security clearance for a job. When I called LenderLive about it they refused to fix the credit reporting. They had previously been ridiculously rude to me over the phone - they even insulted me


In - - LenderLive transferred my loan to -. - did not have any information about the forbearance plan. As far as they were concerned, I was six months behind on my mortgage. After the transfer, LenderLive refused to talk to me about the issue or to fix it. They just directed me to -. - did n't have the records and did n't know what I was talking about. I want LenderLive to correct the information reported on my credit to reflect that I was on a forbearance plan and was not responsible for the payments from - - through - -. Therefore I should not have missed payments recorded for those dates. I would also like an apology for their insults of my status as a - veteran.