Lender Live Mortgage Complaint

Lender Live Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

My mortgage was transferred to - Mortgage Services on - -, -/-/2015. I have made payments every month on time. To this day, - -, -/-/2015, they can not account for a $3300.00 dollars they deposited to my account on - -, -/-/2015. Numerous emails and calls were made to locate the whereabouts of such payment. There response is it has been escalated for review. '' On - -/-/2015, my ARM was calculated and adjusted with the balance that did not reflect the missing funds paid on - -/-/2015. I submitted bank statements and trace number of the missing fund they deposited allegedly into my account, however, they can not account for the payment. On - -, -/-/2015 they mailed me a letter, which states your loan is in default. '' Since -, -/-/2015, I have met my obligation paying my mortgage and provided approximately $7000.00 in overage payment to be applied to the principal. They constantly say they will return my calls and locate the missing payment, but to this day this have failed to call nor locate the missing payment.