Lender Live Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Lender Live Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

Good Afternoon, On - -, 2015, I received a notice from my current mortgage company informing me that my loan was being sold to LenderLive Network , Inc. effective - -, 2015 and I would be receiving a letter with instructions from LenderLive Network , Inc. with my new loan number and instructions for making my mortgage payments. It 's now - -, 2015 and I have n't received anything from LenderLive Network , Inc. I 've tried calling LenderLive Network 's customer service line and have been hung up on 5 times by their automated service. I just want to know where to send my mortgage payment and to speak to a human being at LenderLive for questions. The law requires that new loan servicer companies to notify you 15 days prior to the effective date of the change and Lenderlive Network , Inc. has not sent anything! Please help!

Lender Live customer in California
Jul 30, 2015

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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