Lender Live Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Lender Live Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

For two months now I have been dealing with LenderLive lying to me about my taxes on my property and even before that they have lied to me. When I was refinancing they told me they would not add any money onto my refinance and after I had signed the papers they added $7000.00 to my loan! But back to the taxes. -/-/- a represenative and I talked and they told me to avoid my monthly payments going up I would need to pay $1800.00 into my escrow. So I did, but then my payments still went from - to - a month even after paying them. I call them multiple times and the representative tells me they will survey the account to lower the payments but on a final call turns out the taxes had gone up on the property so it would never really go down. Well I get a letter in the mail today on - -, 2016 saying the estimated taxes instead of being the original - they raised it to it would be lowered to - as of - -, 2016. But once again another good old trick from lenderlive! I look on their website to verify and according to their website as of - -, 2016 my payment will be going up for my taxes to - a month. All of this does n't sound right to me, I feel like I am getting scammed.

Lender Live customer in California
Mar 01, 2016

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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