Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

On -/-/-, I received a letter from LenderLive Network informing me that the servicing of [ my ] mortgage loan has been transferred to a processing center at LenderLive Network '' and that the right to collect payment [ by LenderLive ] is effective -/-/- ''. I did nothing at the time, thinking it was fraudulent, since I had received another similar letter back on -/-/- stating that my loan was sold to - - or to - - as trustee for a trust holding your mortgage loan on -/-/- '' but that


requires no action on your part ''. Then on -/-/-, I got a notice of payment past due and credit score warning '' from a debt collector, stating that LenderLive Network was now servicing my account on behalf of - - - - - - ''. There was also an itemized bill accompanying the notice dated -/-/- that had an extra amount of $68.00, supposedly due to the absence of PMI. The original lender, -, never made contact with me regarding the transfer of the loan, which is why I did nothing with the - - letter from LenderLive. I contacted LenderLive, and they explained the difference in cost by saying that they were billing us for an extra $68.00 due to the absence of PMI when - was in charge of the loan. I then paid the increased Escrow amount for -, bringing my total to $1200.00. I created an online account with LenderLive, and when I logged in to pay - 's bill, the amount due was back to the original $1100.00. My complaint is due to the following : ( 1 ) not being given notice from - that my loan was sold and thus charged late fees by LenderLive during the transfer process when my account was in auto-pay and ( 2 ) that the value of the mortgage went up - I am being charged more for PMI after LenderLive took over the loan because they said I had n't been paying PMI at all when the loan was being serviced through -.