Lender Live Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey
my mortgage servicer is lender live. i refinanced last year in -. at the time of closing i paid down 3 month of escrow for my taxes and also prepaid interest -. right now my loan servicer is raising my payment by $110.00 because they claim that i need to have additional 2 month cushion for my escrow. initially when they took over my mortgage they were asking me to pay the insurance which numerous times i rejected it because i want to deal with my insurance myself and now escrow for my taxes. servicer will not return phone calls or respond to messages. last conversation i had with them they told we will raise your payment and we will do it at any given time when there is a change in your taxes. my taxes are $690.00 a month and based on projection for 2016 it will come up to $690.00. why should i pay $110.00 every month more. i refinanced to lower my payment and this servicer is telling me flat out you will pay more. i can not afford to refinance again to lower my payment and get into another servicer who will do the same
Lender Live customer in New Jersey
Jan 21, 2016
* Source: CFPB Complaint Database
Lender Live response to complaint:
Closed with explanation
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