Lender Live Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

my mortgage servicer is lender live. i refinanced last year in -. at the time of closing i paid down 3 month of escrow for my taxes and also prepaid interest -. right now my loan servicer is raising my payment by $110.00 because they claim that i need to have additional 2 month cushion for my escrow. initially when they took over my mortgage they were asking me to pay the insurance which numerous times i rejected it because i want to deal with my insurance myself and now escrow for my taxes. servicer will not return phone calls or respond to messages. last conversation i had with them they told we will raise your payment and we will do it at any given time when there is a change in your taxes. my taxes are $690.00 a month and based on projection for 2016 it will come up to $690.00. why should i pay $110.00 every month more. i refinanced to lower my payment and this servicer is telling me flat out you will pay more. i can not afford to refinance again to lower my payment and get into another servicer who will do the same

Lender Live customer in New Jersey
Jan 21, 2016

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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