Lender Live Debt Collection Complaint

Mortgage Communication tactics frequent or repeated calls

Lender Live Debt collection department,

Mortgage Communication tactics Frequent or repeated calls Minnesota

I am receiving up to 7 calls a day from my loan servicer and about half of those calls are just dead air, no one on the other line. I have also instructed them that they are calling at very inconsiderate times as I work night shift and I have asked for no calls before - or after -. I repeatedly receive calls in both the - hour and the - hour. I understand I owe a debt and have no problem discussing the debt with my mortgage servicer, but 5-7 calls a day, every day except Sunday is starting to seem like harassment. I have discussed this with my servicer and their only answer is that calls will continue until the loan is brought current.

Lender Live customer in Minnesota
May 28, 2016

* Source: CFPB Complaint Database

Lender Live response to complaint:
Closed with explanation

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