Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Missouri

My mortgage company is LenderLive. On -/-/2015 they withdrew 2 payments from my escrow account for home insurance and Property Taxes. It has been 3 weeks now but neither the county nor the insurance company has received the payments. Also, they withdrew almost $350.00 more than the actual tax bill. I am trying to get my loan transferred to another lender but I ca n't as they require the payments to be made before they can transfer the loan. Every time I call Lender Live, they tell me that they payments have been made and I have to talk to a new person to explain them all over again. I read the reviews about this company and it seems that other people also have had issues with them paying out the bills from escrow. Please help.