Lender Live Mortgage Complaint

Lender Live Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Our mortgage loan was bought out by Lenderlive as of -/-/- Since then we have had nothing but problems. We have been dealing with 2 different issues over the past 4 months with no resolution. First issue : Our property taxes, due by -/-/- STILL have not been paid, and it is -/-/-. We have emailed the delinquency letter weeks ago to the escrow department, however our escrow balance has dramatically decreased and nothing has ever been received by our property tax office. Second issue : We had an open insurance claim when our loan was bought by Lenderlive in -/-/-. We provided all insurance reimbursement documentation to which Lenderlive acknowledged they would provide the remaining balance to us.We STILL have not received the last payment of our insurance funds. After - checks returned for insufficient funds from Lenderlive we are still in dissolution and having to email the NSF checks to the company for further resolution ''. We are extremely dissatisfied with the slow progression of our - different issues. We have gone in circles with a representative on the phone about - a week for the past 4 months. Lenderlive has reassured us multiple times that someone in management '' would contact us to which NEVER has happened.