Lender Live Mortgage Complaint

Lender Live Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

" Lender live '' is the mortgage company for my rental home. On - - my home was damaged by vandalism. The insurance company covered the claim and sent a check made out to myself and the mortgage company. I endorsed the check and mailed the check certified mail to Lender live. Lender Live received the check on - -, 2016. I never received any correspondence from lender live. I called " lender live '' multiple times, and I finally reached them on - -. Lender live said I needed to send a " statement of loss '' from - before they would respond to my request to release the check back to me. I faxed the statement of loss to lender live on - -. Lender live claimed that never received the fax. After many phone calls, " lender live '' found the fax and said that they needed to inspect the property, and I would hear from them in 7 to 10 days. Ten days passed and I never received correspondence from them. On - -, I called them again and spoke to customer service rep -. - said that the department that handles the checks, " loss


- said no, they do not receive calls or send out calls. - stated that she would send another message to " loss and drafts '' to request what was needed, but she did not know how or when I would hear back from them. From the start of the process I have never received any correspondence from lender live. Lender live has a department that is holding a $21000.00 check. This department does not correspond with customers ; however requires correspondence with customers to release my check. This is an unfair practice to customers and is costing me $1500.00 a month in lost rent since I am waiting for " lender live '' to releases my check. I filed a complaint with - about Lender Live. Two days later I received a letter from lender live stating my mortgage had been transferred to a new mortgage company and I would have follow up with them concerning the insurance check.