Review and analysis of over 540 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 540 official complaints related to Dealing with my lender or servicer. Out of the 540 consumer complaints against AES/PHEAA, 24% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled December 16, 2016 - The payment website for servicer, American Education Services " AES '', is confusing and when you pay it is not clear how your payment is being allocated to the various loans that they have under their servicing scope. This has majorly impacted my credit reporting as I have struggled to keep up and often would pay intending to have the payment applied to the appropriate loan to avoid adverse credit reporting. Additionally, I just received error notices on the handling of the account from AES and have uploaded copies for your reference. Lastly, I received conflicting information regarding worko... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 17, 2016 - I have a private student loan with AES. The original lender was - - -. The original loan amount was for $16000.00. My balance with a few deferments here and there is now $24000.00! I make my payments every month and they keep increasing my balance. They harass me and tell me that I am late on a payment when I am not. They are reporting a double balance on my dad 's credit as the cosigner. The way they are amortizing the interest has to be criminal. I was attending - - - - college at the time I took out the loan.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - I took a student loan through American Education Services while I was going to college at - -/-/--/-/-. The original loan balance was $11000.00. I started paying the loan in -/-/- over 8 years ago and my current balance is still $9200.00. I have not missed a payment in 8 years. I receive notices several times a year that my monthly payment amount is changing though there is never an explanation as to why. I have called to request overpaying the principal each month in order to pay down the loan faster and that was denied. They said I would have to mail a separate check e... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - By - -, 2016, I wanted to pay my student loan in full. I went on the loan company 's website and logged into my account to establish my payoff amount and find a date when I could get a cashier 's check to mail to the loan company. I called the company and talked with a customer service representative. I discussed with the representative about sending the check overnight an the rep. said I could send the check through the mail and the company would date the payoff to the postmarked date. She gave me an address for where paid-in-full payments are received. It was American Education Service... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged November 7, 2016 - I believe that the 8 % interest rate on my consolidation loan rate is fraudulent. I have tried multiple times, without success, to find out from AES, the consolidation loan servicer, how this rate was calculated. According to the loan document small print : " The maximum interest rate on this loan will be equal to the weighted average of the interest rates on the loans consolidated ... '' The rates on the original loans range from 3.45 % -3.6 %. Logically, the rate on my consolidation loan should fall somewhere in that range as well, yet I have been paying 8 % since 1997. I want my loan to be ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : 30 days past due as of - -, - -, - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 4, 2016 - I contacted American Education Services ( AES ) in reference to three delinquent payments that have been reporting as a negative item on my credit for the last three and a half years. I have submitted verification requests for this information previously to no avail. I 've also submitted " good faith '' letters asking that this information be removed because ever since the loan reached maturity I 've made full on-time payments. AES never removed the information so I decided to try to get to the bottom of it today. After reviewing my payment history the floor supervisor I spoke to said that eac... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 4, 2016 - I received - statements for the same student loan dated 6 days apart claiming the payment on the first was past due. The first statement was dated -/-/2016 and the second was -/-/2016. When calling they had difficultly explaining why this is happening and the amount on the first statement should not show as past due. I believe this is known as short-cycling and is not permitted.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 1, 2016 - I made a payment to payoff - loan from FED Loan Servicing. The date the loan payment was disbursed -/-/2013. On - when I made the payment the balance was $810.00. When I logged in on - -, I have a balance of $14.00. The operator gave me some explanation that did not make sense. I want a check refunded to me in the amount of $14.00 that I made again today.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan November 1, 2016 - On -/-/- I tried to log into - and make a payment on my student loans. I was not allowed to login, the website showed a message that my social security and birthdays supposedly did n't match up. I have been using this site, with that exact log in for 9 years and I can prove that the payments were made from my account. The loan was taken out -/-/-. I spoke with a representative named - ( employee ID number - ). She obstructed me from making a payment then told me that they needed a copy of my birth certificate and driver 's license faxed over to them. They have had this infor... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 31, 2016 - I am currently in - so my loans are in repayment. I have both federal and private loans I 'm trying to get ahead and have been putting any extra money towards my loans. AES manages my - private loans. While examining their payment history tab I 've discovered that all my payments have been going towards interest. As you know interest payments are useless. It 's principle payments that help get the balance down on loans and save you interest. In the payment screen there is no option to direct your payment whether it be interest, principle, or mix. The only option is to direct which loan y... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan October 25, 2016 - I have a small private student loan with American Education Services with -. My loan is in good standing and I make regular payments well above the minimum and have an auto-debit feature for increased payments. On - -, 2016 I entered -. On - -, 2016, AES processed an automatic enrollment in a deferment without my knowledge and against my best interest since I was at least a - student. I immediately protested on the very next day and asked for the deferment to be removed since I intended to make payments regardless of my status as a student as is my right. An agent of ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - My loan servicer AES Success, has processed double payments without my knowledge. I have contacted their customer service only to be led in circles even when asking for a supervisor, a rep literally told me " No one is available '' when I asked for her supervisor. When I inquired further she said " They are all in meetings '' I was willing to wait or leave a voicemail on their phone however the rep told me I could n't wait because " I ca n't tell you how long they will be in meetings and you can not leave a voicemail on their phone. '' I then asked for their extension so I could call myself an... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service July 6, 2016 - I was talked into taking out a private student loan through - - by a parent in -/-/- instead of a federal loan. This parent cosigned for the loan. I ended up not graduating due to being placed in the wrong degree and getting frustrated trying to get in the right degree. This happened in -/-/-. 6 months later my loan came calling asking for their money. While I was living at home with my parent this was doable. Since then I have gotten married and have - children. I bring - around - a month. My expenses run right at that a month even with government aid. My wife has bee... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms July 6, 2016 - I am the cosigner of my daughter 's loan. I realized in - she was not making all payments on time, and at that time I contacted The National Collegiate Trust, and told them as the cosigner, I needed to know when payments were not made or were late. I asked for notification to be sent to me. To date I have NEVER heard from them. How can I make something right when I do n't know there was an problem? In -, my now ex-husband and I filed a chapter - and I do realize student loans are not covered, and they were not to contact me either while in bankruptcy. I just assumed my daughter wpil... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled July 2, 2016 - I 've received a bill from American Education Services that states to date I 've paid on my private loan $43.00, - yet still owe - on a loan I pay $460.00 per month on for the past 10 years. If this were a federal loan I 'd have had it paid off by now however because it 's owned by American Education Services they can charge both interest rates and payments and thus I 'll be in debt for the next 40 years. - I have paid my debt on time every month however, if there has been a delay in their processing they have been threatening via email, and phone to myself and my mother and have ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 30, 2016 - American Education Services ( AES ) is reporting inaccurate derogatory information on my credit reports. AES is reporting that I was late on my student loan from -/-/2013 to -/-/2013. This is inaccurate because my loan was in a forbearance period during that time. I respectfully request that AES remove this inaccurate derogatory information from my credit reports.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan June 29, 2016 - My sister tricked me into co-signing a student loan. She said it would be forgiven by the federal government once she graduated because she was a single mother. I have a - - and can not read well and can not comprehend what I read. My - was a modified one since I could not earn a regular -. ( This is being typed for me by a friend who I have explained my situation to. ) Since I work, I am being pursued for the loan. They loaned her $30000.00 and want over $100000.00.... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged June 29, 2016 - AES had my loan deferred when they were aware that I was no longer attending classes. In doing this they increased the amount of accrued interest substantially. My payments are now unbearably high due to interest charges accrued.... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan June 10, 2016 - I filed a complaint against this company on -/-/2016 regarding a forbearance request. I received a letter stating I would hear from them again in 60 days. I continued to make partial payments, all that I could afford, on my account and was told by customer service this would be enough to keep them from reporting me as delinquent on my credit. I called them today and they denied the existence of my request, and had already reported my credit as delinquent.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I have - private loans where I co signed for my daughter with American Education Services. They continue to misapply our payments as well as report is late to credit bureau. To make matters worst every time we call to resolve the issue the give me a difference payment amount that needs to paid as well as a different amount of days that I 'm past due. For example I called on Thursday - -, 2016. I was told that if I pay $2200.00. I 'll be current. I called back Friday, - -, 2016 to confirm amount and was informed that I was told that I 'm 109 days past due and I need - to be ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 5, 2016 - I am in the process of paying off my student loans. I went to setup an auto deduction for loan with AESSuccess and I was prompted that I could not setup an auto debit of more than $1000.00 more than my minimum monthly payment. I wanted to pay an extra - so I could pay it off by -/-/-. I find not being able to pay as much as I want over the monthly minimum very disturbing as now I have to make two payments and they get to accrue more interest.... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 27, 2016 - This is the third attempt to rectify an erroneous report to the credit bureaus by your company. As a result, I have filed a complaint at the CFPB. My file is found in your archives/history. - AES/- representatives ID # -, have confirmed ( verbally ) that your records reflect a full refund/payoff, however, AES/- continues to erroneously report this account as a Charge-Off to credit bureaus and damaging my credit score. AES has verified that : 1. The school issued a full refund within - days and your system reflects account paid in full, 2. I never registered nor attended the e... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 25, 2016 - AES has had a consistent habit of withholding information, giving vague or elusive responses and going so far as hanging up during phone calls after receiving a very sharp attitude. I have given ample evidence of my financial hardship and many of the incentive programs were not related to me, or at best were vaguely given, with a very harsh/dissuasive post-note. I receive conflicting information from customer service representatives, the methods of communication are not consistent and there is no quality representative I can speak to concerning the attitudes of the customer service reps. Overa... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 25, 2016 - For multiple months my cosigner and I have been trying to get him removed from my loan as a cosigner! We have been told multiple times that I needed to make 48 pmts to be eligible! On - -, 2016 I made my 48th pmt but received a letter today stating that I had been denied for cosigner release because I had not made 48 pmts because one of those pmts was late! I found out that the late pmt was made when I switched my direct debit account even though it had been approved on the - and my pmt was due the -, they did not debit the - out and I was late by 10 days because I was unaware! ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 23, 2016 - I originally borrowed a total of $7500.00 ( $2500.00 on -/-/- and $5000.00 on -/-/- ). These loans were serviced through AES ( American Education Services ). As of -/-/- I have paid a total of $6600.00 and the loan balance is $6000.00.... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 19, 2016 - I currently have - private loans owned by NCT and serviced through AES. I proudly served in the - - and have been since deemed - - and I would like to apply for a - discharge of these - private loans. I 've contacted AES and they could not assist, they forwarded to NCT who offered no assistance. Who do I contact?... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 18, 2016 - I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was - - - and that they had denied my claim. When I sent all the necessary paperwork to - - - . They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor Amercian Education Services are the ones who denied the claim. When I sent the information back to AES they in turn say its -. Attached are all documents sent to both parties and their repli... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service May 18, 2016 - I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was - - - and that they had denied my claim. When I sent all the necessary paperwork to - - - - They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor - - - are the ones who denied the claim. When I sent the information back to AES they in turn say its - - - -. Attached are all documents sent to both parties and their ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 18, 2016 - American Education Services refused to defer my loans while attending - school. This led to them turning - of - loans over to a collections agency resulting in a default status. I have had to continue making payments on the -, which are not defaulted, while attending school.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 10, 2016 - I have made my student loan payments on time for the full amount since I got out of school. I have several different student loans based on the years in school and I have - loans being serviced by AES ( American Education Services ). The loan issue that I am complaining about is being serviced by AES. On -/-/15 I went on their website and submitted an ACH payment change request. The notice that was on the change request says the following " Your existing Direct Debit agreement will be stopped. By submitting a new agreement, we will not debit your monthly installment until the new agre... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan May 9, 2016 - -/-/-, my - private student loans, which are serviced by AES came out of their affordable payment plan that they were once in. At this same time, my husband also fell very ill and we did n't know what was wrong with him. By - -, we had met our $6600.00 deductible with his medical bills, and was still trying to work out some sort of affordable payment arrangement with AES, but they refused to even negotiate a payment even close to what we once were paying. By - -, we had met our $6600.00 medical insurance deductible again! This time we had also received a medical diagnos... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged May 8, 2016 - About - years ago I attended a trade school which was called - at the time ( very loosely affiliated with - University, a very reputable university located in -, MA ). This - changed names until it closed permanently and suddenly under the name - - - in - 2013. The amount of the total fees were not disclosed to me but the only way I was told I could pay for it was a private loan from - -. I had to drop out of the program near the completion date due to the fact that - - refused to loan me any more money ( which was $45000.00 when the loans were first ta... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 6, 2016 - On - - 2016, I recieved a statement from AES whom is servicing my student loan from - - -, the statement stated that total balance was $360.00. Past Due of $280.00 current due of $80.00. Balance of the loan $12000.00. On -/-/2016 they received a payment from me for $120.00, I then wrote a check to make the full payment due of $360.00 prior to the - - 2016 due date. On - - 2016, the money had not been removed from my account. I then contacted AES -/-/-. They stated to me the loan had defaulted, to call -, when I called this number it was a co... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 30, 2016 - I had - separate private, student plus loans, through - - -. - loans are current and never carried a missed or late payment status. - loan carrier a $ - balance at 2.5 % AND the other loan a $ - balance at 7.3 %. I saved the money to pay off the 7.3 % Loan. The payment was made with sufficient documentation to direct payment to the correct outstanding balance and credit the correct loan for repayment. The payment was $ - directed to the 7.3 % loan. Instead the payment was redirected to the lower interest rate loan and the over payment only was credited to the higher ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 28, 2016 - upon investigating the issue with - -, I discovered that the loan was brought by FED loan servicing around that time frame and was advised by the representative not to make a payment because they were buying the loan at that time. well now FED loans is giving me a hard time about getting this information which could clear this issue on my credit report. I need them to get me that information. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 27, 2016 - PHEAA had my wages garnished from my pay leaving me with less than $ -/month to provide for myself and my child. I made several attempts to talk to their loan default department and stated that I fell below the Federal - and was making it impossible for me to care for my child. They refused to help me. My Federal Income Tax return was offset by over $4000.00 on top of the wage garnishment. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 25, 2016 - I was awarded the - Loan repayment grant. I used a lot of it to pay ahead on my Private Loan to AES servicing. I wanted to be paid ahead 10-15 years on the private because my federal loans will be forgiven after 10 years. Well they now transferred my loan to -, and now I lost all of that. I now owe a payment each month I was not anticipating paying. ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 24, 2016 - My Father co-signed for a Student Loan in -/-/-. The loan was via - back, but was serviced through - - ( - ). The exact loan amount borrowed was $3300.00. The terms and conditions of this loan was 120 payments at $51.00, so that the amount paid back for the borrowed funds was $6100.00 over the course of 10 years per the promisary note ( see attached ). - - never had the correct borrowed loan amount from the start. - - stated that the original loan amount was $6600.00, which is completely false via the attached promisary note. - - basically doubled the... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 23, 2016 - I had a loan from - Student Loans which I was making monthly payments via direct deposit. I received notification that my loan would be serviced by American Education Services starting in - -. American Education Services would continue to withdraw money via direct deposit until - -, when I would have to set up a direct deposit with AES directly. AES continued to withdrawal money from my account until - -, without any noticed or notification they stopped withdrawing money from my account. They also stopped contacting me by mail. I received no communication from AES via mail... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 21, 2016 - My name is - -, I would like to submit a complaint against the loaner American Education Services. I have submitted an application to discharge my loan due to False Certification ( Ability to Benefit ). I come to find out that the school I got a - was n't legit and did not meet the requirements for Regulation or Accreditation. I took an adult program to obtain a - - - from home. AES mailed a " Notice of Eligibility stating I was ineligible for the loan discharge because further information is required to complete the process. They have requested that I must provide proof that... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan April 19, 2016 - My loan ( which had been refinanced/consolidated and was in good standing ) was servicing transferred American Education Services ( AES ) from -. Upon servicing transfer, AES changed the terms of the loan, including interest rate, amount due, term, etc. According to their information, this loan is now in Forbearance and they are charging me interest only payments rather than applying the amount to principal that was specified in the previous loan agreement. I have requested multiple times for them to research the history of the loan and correct their mistake, but they have chosen to do noth... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 16, 2016 - I have been making payments on a private loan serviced by PHEA ( AES ) and I have been making them faithfully without a missed month in years. However I have been paying MORE on interest than anything, AES is gouging it 's borrowers and I 'm not able to negotiate through PHEA or - who owns - of my loans. This is ridiculous. ... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 14, 2016 - First of all, I am the co-signer of a private student loan that my son applied for in 2008. My son began having financial difficulties and I began making payments on the loan periodically and recently paid over $4000.00 to bring the balance down. My son recently died. When I contacted the company to request options for decreasing the interest on this loan, they put me in " forbearance '' status. I did not request this and I did not fill out any form to ask for forbearance. I would like to request a co-signer release given how much money I have paid out on this very old loan. On their website... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms April 14, 2016 - First, I was given a private loan for $21000.00 that immediately started accruing interest, even though I was n't going to start making payments on it for at least 4 years. Why on earth is that legal??? Second, the bank that issued that loan has since sold it off to American Education Services. I 've been paying this loan for almost 3 years, yet my balance is still higher than the amount I borrowed, AND the principal plus unpaid interest is $6300.00 less than my current balance. So what exactly do I owe besides principal and unpaid interest? Also, since AES has purchased my loan from my... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms April 12, 2016 - The interest rate on my private student loans have been steadily rising every quarter. They have risen more than 1 % in the past year, with the largest now sitting at more than 12 %. At most, they should have only gone up by .25 % to correspond with the Federal Reserve interest rate hike. In reality, the interest on a loan that ca n't be discharged should never increase. I have never missed a payment, and there has been no change to my income or credit score. I have contacted my servicer twice to inquire as to why they are rising, and have received no response other than " we have received you... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 12, 2016 - I am writing regarding American Education Services. I have had a student loan out since 2004 for $23000.00 and now 12 years later is only down to $22000.00. The interest rate is 3.75 %. I have - the company to see if other people have had problems and there are - of complaints about how people have been paying more than the minimum and the balance is not going down. I feel, after so long that this company is getting away with taking people 's money and would like it if you can do some more behind the scenes investigating. I believe this company owes us thousands of dollars that we ha... |
AES/PHEAA Student loan dealing with my lender or servicer don't agree with fees charged April 11, 2016 - I started my private student loan with - bank and then I get a letter stating they are selling my loan to AES. I never signed any paper work with AES and now they want to raise my interest. I had to go through extensive work to obtain a loan with - and now it can easily be passed over to AES? I need to have documentation stating that I 'm OK with that and need to have my signature on AES paperwork. ... |
AES/PHEAA Student loan dealing with my lender or servicer received bad information about my loan April 10, 2016 - My complaint is about AES. They have continuously refused to take my husbands name off of this loan and have ruined his credit. He sent them forms last year saying that he did n't co-sign on this loan. I 'm - and am not working right now. I wo n't be able to work for the foreseeable future, and still need several surgeries. I 've called and written them numerous times about working with me on an affordable payment. They lowered my payment to -, then suddenly doubled it for no reason. Now they refuse to work with me at all. They have n't sent me a bill since -/-/-, and are now saying... |
AES/PHEAA Student loan dealing with my lender or servicer keep getting calls about my loan April 9, 2016 - MY son died in -/-/- with student loans outstanding. I co signed 11 years ago and now I am - years old and live on SS and small pension. I lost all savings in -/-/- and had to sell all my property on a shot sale in -/-/-. The payments on the loans will take me until I would be - years old. Impossible. In addition the loans are not with the original bank and owed to AES and NCT a collection and servicing company. The school was - ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 5, 2016 - This matter is about a Private student loan ( I am the co-signer for my son, who defaulted on it, so I have been making payments via automated payment through - - for several years now ). The loan provider is : American Education Services ( AES ) Current Situation : - - proof of payment copy shows payment sent on -/-/2016 ( delivery : -/-/2016 ). On -/-/2016 I received notice of delinquency on account. I called AES and spoke with operator. They confirmed that payment was received, however it was in " suspended '' status, but they had no knowledge of why it was in this status... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service April 1, 2016 - My lender falsified information to - which in turn has caused numerous negative items to remain on my credit report that should not be there. Upon completing school i was not able to obtain a job to pay the high monthly balance of the loan that was due immediately upon my graduation. It took me over a year to find a job, and when i did find one it was very low paying to the point where my monthly income was just about equal to my payments due so I still could not pay. Long story short I have never made 1 single payment to my lender. My lender, in order to successfully package and sell/trans... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - I took out - loans in - and - to supplement my federal loans. The total was $8100.00. My Dad helped me out and paid the set payment fee for two years ; this was approximately $80.00 a month split between the - loans. The interest rate has constantly changes around - depending on which loan. It has now been 10 years and I have barely made a dent on the loan. As of - - I was told I would have - more months of repayments-14.5 more years at $65.00 a month. I am not the best at math but with an interest rate at 4 % I would have $230.00 in interest a year, $19.00 a ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 25, 2016 - I have been trying to work with AES since -/-/- ( as soon as I found out this loan was in repayment ) to reduce my monthly loan payment in order for me to get caught up. At the time, I was in between jobs and moving back in with my mother to try and get ahead. I had explained this to AES several times and submitted all documentation for a deferment 4 different times between -/-/- and -/-/-. Every time I would submit required documentation they would say that their processing department was behind and that I should call back in a week to check the status. Then, when I would call ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 22, 2016 - National Collegiate Trust has sold a student loan ( s ) in my name and has not notified me. Prior to being sold National Collegiate Trust would not work with me on a reasonable and affordable repayment plan and on 3 occasions, rejected my offer of payment due to the amount being too low. This organization is unethical and needs to be investigated. ... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms March 17, 2016 - I cosigned on my sisters loan for college. Aes told me twice in the last two years after a certain amount of consecutive payments I can be released. When I asked to be released they are now saying that the terms of the loan do n't have an option for me to be removed. I asked for the contract to be sent to me. I am very upset that I was mislead mire than once. I could have been working on other ways to be removed from the loan. I am thinking of hiring a lawyer. Any advice would be helpful. Thanks ... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 15, 2016 - I fell behind on student loans, not because I did not want to pay, but because we could n't pay. We have finally gotten to a point where we can begin making regular monthly payments starting in less than 30 days. Unfortunately, I had - private student loans that went into default at the end of - of -. The accounts have been sent to collections. The collections companies refuse to work with us on payments. They are requiring large amounts of money right now and threatening to ruin our credit scores if we do not comply. We are unable to comply. We have tried calling the original loan se... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service March 11, 2016 - - -, 2016 To Whom It May Concern : I am writing to request that the 60-day delinquency to - student loan be changed ( I am the cosigner on the loan ). The account number is -, and the loan is currently in a forbearance status. It was certainly delinquent, that I am not disputing. What I am disputing is the way to which this account has been handled, and the constant mixed messages my daughter and I have been receiving on the account dating back several months. Back in - ( approximately -/-/16 ), my daughter made payment arrangements for the loan. On - -, she realize... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 10, 2016 - In roughly - I was having problems making the increased payment amount of my private student loan serviced by American Education Services. I contacted them on multiple occassions to request assistance to modify my loan so that I could manage the payment. I was repeatedly told I had exhausted all options. So even though I was making payments, I was not making the " increased payment '' and would get charged late fees. At this point I accrued about $800.00 is late charges even though I was consistent on my payments. I contacted a debt counseling services in late -. They have been making... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 8, 2016 - I missed a few payments on - private loans managed by American Education Services ( AES ) while I was sick. When I was told the - loan would default, I began making payments and quickly paid off the past-due amount. However, by that time, - of the loans had already been placed into default. For that loan, I received no communications - at all - about past due amounts or a warning that it would be put in default. I confirmed with AES that there was no communication received regarding that loan. I contacted AES in writing to request the loan be taken out of default, because I was not no... |