AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Florida

This is the third attempt to rectify an erroneous report to the credit bureaus by your company. As a result, I have filed a complaint at the CFPB. My file is found in your archives/history. - AES/- representatives ID # -, have confirmed ( verbally ) that your records reflect a full refund/payoff, however, AES/- continues to erroneously report this account as a Charge-Off to credit bureaus and damaging my credit score. AES has verified that : 1. The school issued a full refund within - days and your system reflects account paid in full, 2. I never registered nor attended the educational institution, and 3. This loan was cancelled. Please remove this report immediately from all credit reporting agencies, or I will retain an attorney.