AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Georgia

This matter is about a Private student loan ( I am the co-signer for my son, who defaulted on it, so I have been making payments via automated payment through - - for several years now ). The loan provider is : American Education Services ( AES ) Current Situation : - - proof of payment copy shows payment sent on -/-/2016 ( delivery : -/-/2016 ). On -/-/2016 I received notice of delinquency on account. I called AES and spoke with operator. They confirmed that payment was received, however it was in " suspended '' status, but they had no knowledge of why it was in this status. They promised to process it. On -/-/2016 I checked status to find it still delinquent. I spoke to another operator ( # - ) who re-confirmed the same thing from -/-/-. They also promised to process it for payment. On -/-/2016 I received e-mail from - - advising that my -/-/- payment had been returned. I again called AES and spoke to another operator ( # - ), who also re-confirmed the previous -, but also stated that


such and I would continue to receive notices of delinquency ). On -/-/2016 - - re-deposited the -/-/- payment back into my account. On -/-/-, I received another e-mail from AES on account delinquency threatening me with negative credit reporting. I now have proof of payment from - - of my scheduled -/-/- payment ( issued on -/-/- and delivery on -/-/- ). I believe that AES is a corrupt organization that uses threatening & devious ( possibly illegal ) tactics to deceive account holders into making additional payments ( by putting payment into " suspended '' status and requesting additional payments, checking account numbers, credit card payment, etc. then releasing the suspended payment ). Their " operators '' have little or no knowledge or authority ( obviously, based on my recent experience ) to solve problems. I need urgent help getting the mess created by AES cleaned up as I ca n't seem to find anyone capable or responsible to do so.