AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Texas

My name is - -, I would like to submit a complaint against the loaner American Education Services. I have submitted an application to discharge my loan due to False Certification ( Ability to Benefit ). I come to find out that the school I got a - was n't legit and did not meet the requirements for Regulation or Accreditation. I took an adult program to obtain a - - - from home. AES mailed a " Notice of Eligibility stating I was ineligible for the loan discharge because further information is required to complete the process. They have requested that I must provide proof that I did not complete - credits or - clock hours of coursework. Unfortunately, this school is now closed to be able to provide my loaner with the information requested. I have filed a complaint with the - and provided AES with proof of law suit court order towards this school and it is not sufficient. I have been given the number to - and have explained my situation and have been given multiple numbers to call to get this resolved and nobody has been able to help me. If the school is closed


- program which is the cause of this loan that I am stuck with. everything was a lie and I do n't feel I should be responsible to something that was not valid and or go along with a lie. I was n't aware of all this or else I would have not got into school. I was just trying to make something better in my life to be able to provide for my family. I am now stuck with a loan that I never even benefit from with the - course I wasted my time on. Could you please help provide some kind of documentation for this case?

AES/PHEAA customer in Texas
Apr 21, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AES/PHEAAComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AES/PHEAADealing with my lender or servicer82.2%3.9%9.6%4.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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