AES/PHEAA Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Pennsylvania

I received - statements for the same student loan dated 6 days apart claiming the payment on the first was past due. The first statement was dated -/-/2016 and the second was -/-/2016. When calling they had difficultly explaining why this is happening and the amount on the first statement should not show as past due. I believe this is known as short-cycling and is not permitted.

AES/PHEAA customer in Pennsylvania
Nov 04, 2016

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

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AES/PHEAA Student Loan Complaint

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