Review and analysis of over 215 Fha Mortgage complaints against Freedom Mortgage
Freedom Mortgage consumers have reported over 215 official complaints related to FHA mortgage. Out of the 215 consumer complaints against Freedom Mortgage, 19% were disputed by the consumer (i.e. the consumer was not happy with how Freedom Mortgage responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against Freedom Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Freedom Mortgage Mortgage application, originator, mortgage broker March 27, 2017 - I started a refi with - & they had Freedom Mortgage as the banker, I had a credit score of - 6 months ago, with Freedom Mortgage and - telling me for the last 4 months that they were closing and not to pay debt, made my credit score go down. I want to know how a Bank like Freedom Mortgage can lag and cause my score to go down, Also I would like to know how a mortgage Broker - can lag a refi for 6 months, I was having my home taxes impounded and now they are refusing the loan. I must of signed at least - redisclosures with Freedom. I will make up my late payments but I want to kn... |
Freedom Mortgage Mortgage application, originator, mortgage broker March 21, 2017 - I am upset because Freedom Mortgage is refusing to review my new modification packet. Freedom mortgage approve me for a trial offer back on -. I did not take the trial because Freedom mortgage refused to do an appraisal of my property they use a old appraisal in order to modify my loan. Therefore I was fighting the value of my property, because is severely under water and I believe I can be provided a more affordable trial payment based on the current market value. I have paid for my own CMA however Freedom Mortgage refused to take it into consideration. My intentions are to keep my house w... |
Freedom Mortgage Mortgage application, originator, mortgage broker March 16, 2017 - I applied with Freedom Mortgage and then cancelled my loan to go with another lender. I have asked them numerous times to have my FHA case number transferred and no one wants to help me.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 12, 2017 - I have a FHA loan with Freedom Mortgage and my mortgage insurance was scheduled to fall off on -/-/2017 I have called several different times to confirm this date. I 've been staying one month ahead on my payments so last month I called because I was wanting to make my - payment, but the online site was still showing the mortgage insurance was still included on the payment. So I called a customer service agent with Freedom Mortgage who checked and verified the date of -/-/2017 and stated that was correct, and that the online site had just not updated yet since I was a month ahead, and t... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 7, 2017 - I received a 'Notice of Rights to Cancel PMI ' from my mortgage company. I emailed them on -/-/- to dispute that they told me I was not eligible when I called. Their reasoning on the phone was that my loan was not old enough and would need to pay to get an appraisal, however my broker said since I have invoices of work completed on my house to backup the increase of value when I had an appraisal done at refinance in - that I should qualify to have it removed without needing appraisal. At the time of my call my mortgage balance was - % of the scheduled value- and the letter states th... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure March 3, 2017 - I was in the process of a loss mitigation claim with Freedom Mortgage and I received a letter dated -/-/2017 stating my claim was facially complete and I would hear from them within 30 days. Then, I received a letter from - dated -/-/2017 stating that my loan had been sold on -/-/2017. I never received anything from Freedom Mortgage about this, I received only a letter from them dated -/-/2017, AFTER the supposed sale of my mortgage, stating that my claim was being processed.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account March 3, 2017 - Freedom Mortgage grossly and negligently estimated my escrow amount over the past few years and ended up with a shortage of nearly $2000.00. They now want me to pay in full for their inept skills, increasing my total monthly mortgage payment by nearly $250.00 and adding a tremendous hardship. Freedom Mortgage is now demanding this additional payment under threat of reporting me to the credit bureaus and charging late fees. Their use of position and authority to try and intimidate me is both discouraging and serves as one of the many reasons for this complaint. If this information is publis... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 23, 2017 - In - -, I was in a bad - accident that caused me to fall into financial trouble. In - -, I was able to make a payment to catch up my mortgages that would have left me in good-standing as of - -, -. After paying the full payment amount they indicated after going through their automatic system and speaking with - people ( $ - $160.00 ), they stated that they only received $ - $160.00 and it still does not bring my accounts to good-standing regardless of the statements and information given to me. Even after confirmation with my Bank stating that they received... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 23, 2017 - The end of - I was approved for a Trial Modification with my lender, - - -. The Trail consisted of making payments for -, -, - and - -. I made -, - and - after making my - payment I received a letter from my lender stating my mortgage was sold from - to Freedom Mortgage. When I received the letter I contacted Freedom Mortgage to ask them how this would affect my trial modification. They had said that it should n't that it may take a little longer to get the paperwork transferred but just continue making my payments. I continued to pay my mortgage. I ca... |
Freedom Mortgage Mortgage credit decision / underwriting February 2, 2017 - -/-/2016 we were contacted by Freedom Mortgage stating we were pre approved for re-financing our current FHA loan. They stated that we qualified based on fha guidelines and that we would not be denied. We worked with them for 4 months and finally after - loan processor changes and multiple hard inquiries on our credit history, it was submitted to underwriting. It was denied. They stated the reasoning for the denial as not enough funds to cover closing ( we had over $2000.00 in escrow from our current loan, as well as money saved aside for closing ). They also stated we had to many past ... |
Freedom Mortgage Mortgage application, originator, mortgage broker February 1, 2017 - We were going to get a loan through Freedom Mortgage, but after dealing with them and reading all the information from BBB and Consumer Financial Protection Bureau reviews we decided not to go with them. After we told them no, the mortgage agent just kept going and it turned into a living nightmare for us. The phone calls and emails became so crude and nasty we decided this was not for us. We told them to stop the loan Saturday -/-/2017 in and email and the loan officer refused our request. They continued to process the loan and connect us with closing on -/-/2017 through another email... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 13, 2017 - Since -, I have been charged unexplained fees to my mortgage. On - - I became aware that my - payment came back NSF. At that time, I called and spoke with a representative and paid the past due payment, late charge, and NSF along with a $15.00 fee to make payment over the phone. When I went to pay my - payment, I noticed their were $70.00 of unexplained fees in the payment amount. At that time, I called and spoke with a rep who took my payment over the phone and told me the fees would be researched but he would waive the late charge and took my payment over the phone. As of ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account January 13, 2017 - I RESIDE IN WISCONSIN ; - COUNTY. FREEDOM MORTGAGE IS REFUSING TO PAY MY - PROPERTY TA- PAYMENT ON TIME. THE FUNDS HAVE BEEN PLACED IN ESCROW OVER THE COURSE OF THE YEAR AND FREEDOM MORTGAGE IS REFUSING TO RELEASE THE FUNDS TO ME OR THE TOWNSHIP WHERE I RESIDE. I WAS TOLD IN - THAT THE TA- CHECK WOULD BE SENT IN THE MAIL DIRECTLY TO THE TOWNSHIP ON THE DUE DATE OF -. ON - MY WIFE WAS TOLD BY A FREEDOM MORTGAGE REPRESENTATIVE THAT THE PAYMENT SHOULD HAVE BEEN MADE BY -. FREEDOM MORTGAGE IS NOW STATING THAT THEY NEED TO INVESTIGATE WHY THE TA-ES WERE NOT PAID BY - AND SAID I... |
Freedom Mortgage Mortgage credit decision / underwriting January 11, 2017 - I have not been in contact with my loan processor/mortgage broker, - - at Freedom Mortgage Company in -, FL for several weeks. He has not contacted me after I have made several attempts via emails, phone call, voice messages and text messages for a status on my loan application approval. I do n't know if my loan was approved or denied. There has been no phone call or email with a status of my loan. It is approximately 2 weeks before my closing date. At this point, I am left with wondering if myself and - child will be homeless due to the disregard and unprofessional conduct by the ... |
Freedom Mortgage Mortgage application, originator, mortgage broker January 6, 2017 - My mortgage company never disclosed to me how much equity was in home. I refinanced for a lower interest rate to - in -/-/-. I was never told the amount that I could receive for refinancing no paper. So now I went to refinance for a cash out in -/-/- to consolidate all my debt into - and was told that have gaps in my employment. Not to mention I called to verify if all of my documents was received and then I got the bad news. I am currently with the same mortgage company presently and they sent me a letter stating that I withdrew my application which was false. My current mort... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 31, 2016 - My loan was transferred to Freedom Mortgage starting on -/-/2016. I had sent a payment to the wrong company -/-/-, and talked to - different customer service reps to make sure that a late fee would not be charged. They both stated that they had removed the unauthorized fee, yet they keep showing up in my statements. Under federal law, a person can not be charged a late fee within the first 60 days after a loan is transferred, and a loan is transferred according to the - payment to the new provider ( -/-/2016 ). I am also unable to pay the amount without the late fee, unless I ca... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 30, 2016 - Freedom mort assessed our loan over $400.00 in late fees that we do not owe. They refuse to communicate with me, except hiding behind a letter saying they wo n't reverse the fees with NO explanation or proof I owe these late fees. I have documentation that proves NO LATE payments have been made. I call them, they tell me to email, I email they do n't respond. They are lying about the late fees being owed on my account. They also raised our mortgage $200.00 a month with no warning.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 30, 2016 - Since the beginning we have had nothing but trouble with this company, about two years now, they continually raise our monthly payments and upon inquiry as why they were going up we were told it is due to a missed payment and it distributes that months payment across a 12 month period, which would be fine if we were actually behind! Additionally, every month we try to make a payment online it simply says that a payment can not be made to an unknown error, we have tried several different browsers and computer still did not work, forcing us to make a payment through their telecommunication and p... |
Freedom Mortgage Mortgage application, originator, mortgage broker December 21, 2016 - I am summiting this complaint for the reason that Freedom Mortgage has not giving me a decision. I summited an appeal since -/-/2016 and I have called many times Freedom Mortgage for an update and they just keep telling me that they are waiting on a ( Tittle search ). I am afraid I wo n't be provided a government modification do to them prolonging my case. I had to challenge them with my appeal because they were not using all my income and also the expenses they had were wrong. I am in desperate need of assistance, I need to know what Freedom Mortgage intentions are, if they are really helpi... |
Freedom Mortgage Mortgage settlement process and costs December 16, 2016 - I accepted a refinance offer from Freedom Mortgage on -. I was told that it was a Streamline FHA loan, 30 year [email protected] %. And that we would close in -. I was under the impression that I was refinancing with the same company that my current loan is with ( - ) because when I refinanced in -, I received emails back from Freedom Mortgage personnel asking for feedback on that loan process. Anyhow my loan office provides the condo insurance info. right away. They contacted my currency mortgage company ( - ) on - who provided the pay off info., but then after the election, my file... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - FREEDOM MORTGAGE CORPORATION - - - -, - - -, NJ - Freedom Mortgage is notorious for not posting mailed payments in a timely manner and I have called them in the past about this very issue. My - 2016 payment was mailed -/-/16 and has not been posted as of -/-/16. I call and let them know on -/-/16 that if the check is truly NOT there I can make this payment today but if it comes through after that it will overdraft my account. The rep ( - ) stated well you need to stop payment on the check.I refuse to spend money on that because I believe the chec... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - I had a difficult time paying online. The people at this company acted so unprofessional and unhelpful. I spent hours talking with different people and no one could even verify that I had previously called. My payment ended up being late and extra charges were uncured. They hung up on me. They promised to call me back and never did.... |
Freedom Mortgage Mortgage credit decision / underwriting December 2, 2016 - -/-/2016 I purchased my home and my loan was sold and serviced by Freedom Mortgage. The mortgage was an FHA loan. In -/-/- I received an offer from Freedom Mortgage for the FHA Streamline refinance program and I applied in order to reduce my rate. Initially, the closing was going to occur in -/-/- until I was notified the program requires 6 months of on time payments. Given my mortgage was new the 6th payment would not be made until -/-/-. I remained in communication with the loan processor - -, who told me everything was fine and once the -/-/- payment posted we 'd... |
Freedom Mortgage Mortgage settlement process and costs November 30, 2016 - Our house was affected by the flood in -, la on -/-/2016. We have flood insurance, filed a claim with our flood insurance provider, indorsed the check that was issued, and sent it over night to our mortgage company. The mortgage company advisors/employee 's advised that I was not able to self contract the work even though I have friends that are certified contractors who were willing to help me without charging. They stated several times, that I could submit a letter to corporate, but I was basically spinning my wheels. I have all paid receipts for the material, and have approximately -... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I initiated this account for short sale on -/-/2016 by submitting lender package, offer and all required financial docs good through 90 days. On -/-/2016 we spoke to Freedom Mortgage and they confirmed that our package was received and a processor was assigned for review and all documents has been received but as per FHA guideline this loan must be reviewed for a Home Retention option first and it might take up to 30 days for the review to be completed. FHA Loan modification denial letter was sent to me dated -/-/2016 due to " Insufficient Income-Ability to Repay. '' Since the loan modif... |
Freedom Mortgage Mortgage application, originator, mortgage broker November 30, 2016 - - - ... FREEDOM MORTGAGE*** THIS COMPLAINT IS AGAINST A SPECIFIC INDIVIDUAL FOR NUMEROUS CRIMINAL ACTS ... WE HAVE EVIDENCE IN WRITING*** - - IS GUILTY OF CRIMINAL CONVERSION, RACKETEERING, EMBEZZLEMENT, LOAN FRAUD, ATTEMPTED GRAND THEFT, MORE WHILE INSTRUCTING NUMEROUS INDIVIDUALS BELOW HER TO COMMIT CRIME IN A CRIMINAL SCAM DEFRAUDING THE ELDERLY, MINORITIES AND THE LESS EDUCATED. FREEDOM MORTGAGE COMMITTED LOAN FRAUD WHEN THEY ISSUED THE LOAN. THEY VIOLATED COUNTLESS STATE AND FEDERAL LAWS ON LOAN DISCLOSURE AND CRIMINAL FRAUD. THEY HAVE CONFIRMED LOAN FRAUD BUT THEY HAVE KEPT... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 29, 2016 - I have been working on a modification with my current lender Freedom Mortgage since -/-/16, the file was deemed complete on -. Every week that I call Freedom Mortgage they provide a different dates it was deemed complete until I read them the previous weeks notes and then they confirm I was correct would be the first problem. The start of the problem is according to the Lender the file goes to underwriting to see if they have all documents and then the file gets assigned to a single point of contact after they decide to deem the file complete which according to the weekly calls was co... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - I was told by Freedom Mortgage when I received my - advance check in -/-/- that as long as the checks are under - they will endorse and send the check back out. I also informed Freedom Mortgage that I am the homeowner - and will be - along with my fianc and uncle to help. I received the remaining balance for repairs of - a few days ago and sent it to them and now I am told I need a contractor for them to release funds. I have contracts that I have signed for my windows and fireplace that needs to be paid with the remaining and that is only the beginning. I am not in my home... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 23, 2016 - - 2016 of this year, I Became unemployed lost my job, me and my wife immediately notified our lender freedom mortgage, about the situation. We submit the proper paperwork over 5 times now. applying for so called programs that they offer. the first time there underwritter lost all of our information. We have been going through this process since - of 2016 and every 30 days they need us to submit the same paperwork or make a payment by a certain date. We are making payments and they are not applying the amounts that we send in to our loan, so that they can continue to collect interest on o... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 22, 2016 - I make partial payments to my mortgage company. Freedom mortgage 's automatic system does n't allow you to make partial payments. You have to make a full payment. Also, when that payment is made on the automatic system, you have to pay a $10.00 fee. When attempting to pay with a representative, you can make a partial payment, but there 's a $15.00 fee for them to process it. You also can not make a partial payment online either. When paying online or on the phone, you can not provide a credit/debit card #, you have to provide a routing/account #. I was furloughed and not able to make payme... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 15, 2016 - Our home flooded in - in Louisiana, We have received our Insurance check to finish repairing our home. The Mortgage company had us sign up on - and follow the To do List. It read ( which i have a copy ) to send the Insurance check unendorsed and a copy of the adjusters worksheets, which I did. Then the To Do List changed to we have to have a Licensed contractor. We are over 80 % complete in repairing our home and my husband was a - for 19 years and chose to close his - in 2014 because rising Insurance cost and bad employees. He then in -/-/2014 went to work for a -, that -.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account November 10, 2016 - I have a FHA loan through Freedom Mortgage. - - Cooperate office is - - - -, - - The office I am dealing with : Freedom Mortgage - - - -, - - Work : - ext. - Fax : - Freedom Mortgage is hounding me on my F.H.A. loan. Starting -/-/- the letters and phone calls became two and three times a week to refinance. - of - was a particularly pushy call ; I went around with this man explaining to him that -/-/- the PMI would drop off my loan as I fell under the lock time for a permanent payment of the PMI. Since this call the letters ... |
Freedom Mortgage Mortgage application, originator, mortgage broker November 3, 2016 - I applied for a mortgage refinance through Freedom Mortgage on -/-/16 and did not receive a request for needed documents until -/-/16. I then sent the documents requested to them by e-mail on -/-/16. I e-mailed them on -/-/16 because I had not heard anything and they let me know my appraisal would take place on -/-/16. On -/-/2016 I was informed by e-mail that they needed me to re-send the documents I had already sent ( they were identical and not changed in anyway ). I was then asked to send the same documents again on -/-/16. On -/-/16 I was asked ... |
Freedom Mortgage Mortgage credit decision / underwriting November 3, 2016 - During my refinance, I was told that I had an escrow shortage of roughly -, that needed to be paid. I have yet to receive an escrow analysis statement. When I called they indicated that my insurance increased by double. After calling the insurance company they indicated that was incorrect, my taxes had reduced and I should not have any shortage any where of this amount. meanwhile my payment will be increased by over - a month. Insurance company indicated that during my disbursement -/-/2015, it was paid twice which was refunded. I received a check -/-/2015 ; I called Freedom, and the... |
Freedom Mortgage Mortgage settlement process and costs November 2, 2016 - I received notice that my mortgage was being sold to Freedom Mortgage back in - 2016, so I called my current mortgage company and asked how - 's payment would work since I had it set up as auto pay. I was told by my old company I would have to pay Freedom for the month of - and they would not auto draft the funds from my account moving forward, so I immediately called Freedom to schedule payment but was told they did n't have all of the documents ready to set up payment but I legally had a 60 day window to the month of - and it would not be counted against me, so I did n't worry an... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 26, 2016 - My family bought our first home about a year ago and we have had our mortgage servicing changed 3 times in the past year. Our current mortgage servicing company is Freedom mortgage. I tried to make my -/-/- payment with this company on -/-/- and I received a confirmation # from them which I have. They gave me a call on -/-/- saying the payment had n't gone through even though I received a confirmation. I was told the bank info had a - number error and it did n't go through because of this. Now they have added a $73.00 late fee to my payment. Prior to this, I tried in -/-/... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 24, 2016 - We have $450.00 of late fees on our account that are not valid. I have tried for over a month to resolve this issue but NO ONE will respond to me. I called customer service, they said it needed to be in writing, so I have sent - emails with no response. I have google searched loan officers, sent - emails ( they stated someone would call, no call has come ). I found someone on -, again no response. I have provided documentation on the fact that the late fees are bogus and we have not had any late payments since - of 2016. In - of 2016 we received a foreclosure notice because ap... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 16, 2016 - When trying to make a payment online via website of Freedom Mortgage there is an " error on payment. '' Valid payment information was entered and was entered before the due date. I believe Freedom Mortgage does this intentionally to take advantage of consumers and extract additional late fees from them.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 12, 2016 - Soon after the purchase of our home, - - sold our loan to Freedom Mortgage. We did not have an escrow account. Prior to the change over - mistakenly created an escrow account and paid $950.00, which was corrected and credited back. However, when the loan account was transferred to Freedom this documentation was not with the file and they received an account with an escrow shortage of $950.00. Which they tried to collect from us. We informed them there was no escrow account and never was. We had - on a - way call with Freedom and - stating that this was the case and that e... |
Freedom Mortgage Mortgage settlement process and costs October 11, 2016 - Back on -/-/- we did a Loan Modification on my home. At the time that the modification was done the principal balance was around $190000.00. But, keep in mind that when Freedom Mortgage took over the loan -/-/- my principal was $190000.00. So, when the loan was modified back on -/-/- my principal balance was $140000.00 and $58000.00 was put to a Subordinate Note. Adding that up come to $200000.00. That is more than the original principal balance of $200000.00. When all the paper work came to me from - - the only things was the Subordinate Note and Subordinate ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 6, 2016 - Section One : FALSE OVERDUE NOTICES I am making a request for your office to determine why I am receiving letters stating that my mortgage payment is overdue and I am now being charged a late fee? Attached is an affidavit from my bank showing that all my payments from the past have been received and posted prior to the - of the month since - -. 2. Please find out what are my monthly payments? I have been sent a notice of $950.00, $660.00, and now $740.00. I would like to see the math on all of the above figures. How did my loan go from $790.00 to $950.00? I would like to s... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account October 2, 2016 - I had water damage in my home in - 2015. The insurance company paid for work to be done, first disbursement check was sent to me and given to the company. The larger part was sent to the mortgage company, It has been a year. The inspector for the mortgage company, did the inspection and agreed the work has been completed. Freedom Mortgage will not release the check to the contractors.... |
Freedom Mortgage Mortgage settlement process and costs September 30, 2016 - In - I started a search to re-finance my mortgage so that I could lower my rate, lower my payment and take advantage of some of the benefits that come along with that such as skipping payments, receiving escrow money back from the current mortgage and so on. Anyway, on or around the - of - I started speaking with Freedom Mortgage, the process at first moved smoothly and around the - I was told that my file was moved to underwriting. At this point I felt comfortable and secure in Freedom Mortgage and I was set to close on -/-/2016, and I did. Then on -/-/2016 almost a we... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account September 29, 2016 - - - and Freedom Mortgage are not transferring my funds to make my mortgage payment. My account has been ignored more than twice and no one is taking responsibility. I have spent so much time on the phone and they insist on ignoring my issue. I feel threatened. I feel like they want to obtain a foreclosure on my property and want to see another late charge adding to my account. My credit score has gone down, and I 'm late on paying my mortgage because neither Freedom Mortgage or - - want to be held responsible for retrieving my funds. My mortgage funds I requested that Freedom Mortg... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure September 22, 2016 - I am writing this letter to explain my unfortunate set of circumstances that have caused me to become delinquent on my mortgage. I have done everything in my power to make ends meet but unfortunately I have fallen short and would like you to consider working with me to modify my loan. My number one goal is to keep my home and I would really appreciate the opportunity to do that. The main reason that has caused me to be late is nothing short of my own doing. I had entered into a bankruptcy case last year, due to my divorce and the amount of debt that I was left with but that case was dismisse... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account September 16, 2016 - We received our annual escrow account disclosure statement from Freedom Mortgage on -/-/2016. They said we have an escrow shortage of $1400.00. In looking at the escrow account history we were confused by the way payments were going in and out of our account and why we started off with a negative balance. Our loan was bought out from First Mortgage Corp in - At that time we were informed all escrow was in order during our previous statement. Things started to go wrong with our new company in - with - mortgage payments coming out within 2 days of each other causing issues with ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account September 7, 2016 - I notified my Mortgage Company, Freedom Mortgage, on Apr -, 2016, that - of my parcels taxes had not been paid from my escrow account. They ended up only paying for - of them. Now my taxes have been sold at tax sale in - 2016, and I have started the process of redeeming them myself. I have notified them, but I only get a boilerplate response that they have received my communication. This is not acceptable.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account September 7, 2016 - I have not received satisfactory response from Freedom Mortgage about payment history. -/-/-, I had to send them payment via certified mail be caused they had previously claimed they were not receiving payment. -/-/- they have not received payment even though it was sent. I have repeatedly tried paying on their website and receive error messages consistently. Now my credit is ruined because of this situation. They do not return my inquires.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account August 20, 2016 - Hello, My mortgage company is Freedom Mortgage they are servicing my loan, but they are mishandling my loan and creating damages for me. The reason why I state this is because I received a notification from my home insurance that my policy had not been paid. I have an escrow account for property ins and taxes. On -/-/16, I spoke to Freedom Mortgage to try to see when the distribution was made, I was advised that I was insured with -, at this I stated that I have always been insured with - -, but that I would call - to get make sure that they did not have a parent company. onc... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account August 18, 2016 - I made a previous complaint # - which was answered by Freedom Mortgage in an email stating they made an error I asked for a new escrow disclosure statement and a call from Freedom Mortgage so I could see the numbers and what the payments would be. I received a letter from them on - -, 2016 and at this time - -, 2016, have received nothing. My first complaint was never answered and the whole case is still ongoing. Also all I get is the repeated harassment, many letters from Freedom Mortgage to refinance.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account August 16, 2016 - In - 2016 I made my bank payment to my mortgage company freedom mortgage I called to see if they have received my payment and they told me that even though I had sent it in if it 's not registered they were going to mark me late I went to - and got a loan for my car so that I can make a wire transfer to them that same day they sent me a letter saying they had received my payment but they still mark me late the - credit bureaus after sending them my information and asking them to remove that from my credit they refused to do it I have lost the opportunity to refinance my house and my c... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account August 16, 2016 - Recently my husband and I became a one income household. I was told by freedom mortgage that from the - to the - no late payment and that - to - there would be a late charge but not reported to credit file as late unless it goes longer then that. Last few months I have made my payment online last day of the month. This time - - and -, i logged into account more then a handful of times as well as called the company. No matter what I tried i was not able to only pay - payment it wanted me to pay - and -. well thats why we pay at the end of the month cause we cant af... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account August 1, 2016 - My mortgage company for my homestead is simply claiming they I owe much more than I do. They will not and have not provided me proof that I owe what they say. I have provided proof of my payments and they still claim that they have the correct total. They have my home in forclosure status. They have been abusive verbally to me on nearly every phone call I make to them.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account July 20, 2016 - Freedom mortgage reported me late on my mortgage when I paid it on time. I paid it near the end of the month but not over 30 days late like it is now reporting on my credit report. This really harms me because I am going through a refinance with another lender and they are helping me save money on my payments. I feel like Freedom is doing this so that I have to stay with them as my servicer. The company that is helping me with my refinance and I have been in contact with Freedom at least over a month with no response.. we keep on getting the run around. My credit score due to this has dropped ... |
Freedom Mortgage Mortgage credit decision / underwriting July 19, 2016 - Recently, we sold our home for a great profit - in hopes of purchasing a new property. Upon our application for a new mortgage it was discovered that Freedom Mortgage had given us - late payment marks on our credit score, this made us ineligible for any mortgage loan program. After researching the issue, we 've discovered that Freedom adjusted our escrow payment, and did not appropriately notify us of those changes - as a result the consistent payment we had been making from our bank account was slightly less money than the new payment amount. We have never missed a monthly payment, once we... |
Freedom Mortgage Mortgage credit decision / underwriting July 19, 2016 - I am a first time home buyer and am in the process of purchasing a home under FHA. I was suppose to close on - -, 2016. It is now - -, 2016 and Freedom Mortgage does not return my calls or emails. I am in fear I will loose my new home due to their neglect and lack of due diligence. I have submitted ALL items needed and this company is either toying with me or wants me to walk away as I have yet to close and they keep asking me for items I have already turned in. I have emails to back up all above statements. Also this home is only $86000.00 with the buyer paying my closing costs,... |
Freedom Mortgage Mortgage application, originator, mortgage broker July 18, 2016 - My fiance and I was searching for a forever home and we finally found one and put an offer on it. My fiance went with freedom mortgage because he was referred. The house was supposed to be a convential loan but with the ac missing and the front door in need of repair it had to be a - loan. I was told it does n't take a super long time but it is longer than comventional. They were still gather info on our credit and financial things even in to month 3. Which is ridiculous. By the time they sent for an appraisal, that did n't come back for over 3 weeks which was after our closing date. Yes, w... |
Freedom Mortgage Mortgage application, originator, mortgage broker July 13, 2016 - my loan was transferred from - to freedom. I called to make a payment to - and was given the number to freedom. I made numerous calls and got a message that my loan was not in the system to call back. I made a call once a week with the same results. I got a notice that I was 1-2 months late and received a call from a collector. I made payments and now I have 3 showing late on my credit score.... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account June 29, 2016 - I bought a house in - - with an FHA mortgage. In - -, my mortgage was resold to Freedom Mortgage Corporation. Every month a portion of my payment to Freedom Mortgage is escrowed and they are responsible for paying my property taxes. In summary, my property taxes were due to the City of - by - -, - and as of - -, they have not yet been paid. I have spent over three hours on the phone with both Freedom Mortgage and the City of - revenue department ( which is not at fault in any way and is trying to help me through this process ) to resolve the situation. Here... |
Freedom Mortgage Mortgage credit decision / underwriting June 27, 2016 - I am trying to refinance my home. On - - I was told I should n't have a problem my son 's name is on the loan due to the fact when I brought the house my credit was n't good, and my daughter co signed. 5 years ago my daughter 's name was take off. Freedom Mortgage is giving me a hard time because they said my daughter 's name is still on the loan even though my current mortgage company told them no. I have been making the mortgage payment and have never missed or been late on a payment I have sent them my bank statements because the mortgage payments was coming from my bank account bi-we... |