Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Louisiana

Our home flooded in - in Louisiana, We have received our Insurance check to finish repairing our home. The Mortgage company had us sign up on - and follow the To do List. It read ( which i have a copy ) to send the Insurance check unendorsed and a copy of the adjusters worksheets, which I did. Then the To Do List changed to we have to have a Licensed contractor. We are over 80 % complete in repairing our home and my husband was a - for 19 years and chose to close his - in 2014 because rising Insurance cost and bad employees. He then in -/-/2014 went to work for a -, that -. So this is what he does for a living. They told us that as of last year their company changed their rules and no longer let you self repair your home, which we have never received anything in writing. They also told me that they sent a flood claim instruction booklet to us when the claim started, but we never received it and they can not find in their records where it was ever sent. No one in Upper Management will even call us after requesting to speak to someone and being told on -/-/-, that we would receive a call back in 3 business days. Now I need to know what and where to go from here.