Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Settlement process and costs Missouri

I received notice that my mortgage was being sold to Freedom Mortgage back in - 2016, so I called my current mortgage company and asked how - 's payment would work since I had it set up as auto pay. I was told by my old company I would have to pay Freedom for the month of - and they would not auto draft the funds from my account moving forward, so I immediately called Freedom to schedule payment but was told they did n't have all of the documents ready to set up payment but I legally had a 60 day window to the month of - and it would not be counted against me, so I did n't worry and finally everything settled and - 's payment was payed on - -. Boy was I wrong to let my guard down nowhere it is - 2016 and I 'm trying to refinance front om FHA to a conventional and have been told by Freedom I 've been denied based on delinquency from -. I am beyond frustrated because I have never been late or missed a payment prior to my loan being transferred which was out of my control, how is this legal for a company to penalize me when I was in the 60 day window? I am lost as to what I can do I 've tried explaining this to them but they keep giving me the run around, what are my options?