Freedom Mortgage Mortgage Complaint

FHA mortgage Settlement process and costs

Freedom Mortgage Mortgage department,

FHA mortgage Settlement process and costs Louisiana

Our house was affected by the flood in -, la on -/-/2016. We have flood insurance, filed a claim with our flood insurance provider, indorsed the check that was issued, and sent it over night to our mortgage company. The mortgage company advisors/employee 's advised that I was not able to self contract the work even though I have friends that are certified contractors who were willing to help me without charging. They stated several times, that I could submit a letter to corporate, but I was basically spinning my wheels. I have all paid receipts for the material, and have approximately - % of the work completed inside of my residence. I would like to have an inspection, and the insurance money in which I have paid for to be issued to me and my fianc in order to replenish my bank account.

Freedom Mortgage customer in Louisiana
Nov 30, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints4/20126/20128/201210/201211/20121/20132/20138/201310/201311/20131/201410/201412/20141/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/20166/20169/201610/201611/201612/20162/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageSettlement process and costs96.2%1.9%1.9%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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