Freedom Mortgage Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Freedom Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Illinois

I am upset because Freedom Mortgage is refusing to review my new modification packet. Freedom mortgage approve me for a trial offer back on -. I did not take the trial because Freedom mortgage refused to do an appraisal of my property they use a old appraisal in order to modify my loan. Therefore I was fighting the value of my property, because is severely under water and I believe I can be provided a more affordable trial payment based on the current market value. I have paid for my own CMA however Freedom Mortgage refused to take it into consideration. My intentions are to keep my house with an affordable mortgage payment, I want for Freedom Mortgage to start a new review so I can keep my house and become current once again.

Freedom Mortgage customer in Illinois
Mar 21, 2017

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints8/201210/20122/20133/20135/20138/20139/201311/20132/20143/20146/20148/20143/20154/20155/20156/20157/20158/201511/201512/20151/20163/20164/20165/20166/20167/20169/201610/201611/201612/20161/20172/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageApplication, originator, mortgage broker1.4%94.5%2.7%1.4%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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