Freedom Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

Freedom mortgage reported me late on my mortgage when I paid it on time. I paid it near the end of the month but not over 30 days late like it is now reporting on my credit report. This really harms me because I am going through a refinance with another lender and they are helping me save money on my payments. I feel like Freedom is doing this so that I have to stay with them as my servicer. The company that is helping me with my refinance and I have been in contact with Freedom at least over a month with no response.. we keep on getting the run around. My credit score due to this has dropped from -+ to below - which is ruining my credit.

Freedom Mortgage customer in California
Jul 20, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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