Freedom Mortgage Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Freedom Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting New Jersey

I am trying to refinance my home. On - - I was told I should n't have a problem my son 's name is on the loan due to the fact when I brought the house my credit was n't good, and my daughter co signed. 5 years ago my daughter 's name was take off. Freedom Mortgage is giving me a hard time because they said my daughter 's name is still on the loan even though my current mortgage company told them no. I have been making the mortgage payment and have never missed or been late on a payment I have sent them my bank statements because the mortgage payments was coming from my bank account bi-weekly, however Freedom Mortgage wont ' accept that. My credit score is over -, but that is n't good enough for them either, they said I need more income. So I told they I get - for taking care of my brother, and I have power of attorney now they are telling me I need guardianship. I have had - different processors so far. - - told me as long as I have my credit score is over - I can


accounting. They want me to pay an accountant and lawyer money. - and - - refuse to give me the underwriters name because they are blaming it on him saying the he 's the one not accepting anything. I have had my same job for almost 15 years and pay my bills now even though in the past I have problems due to divorce. My son has been in the same position for almost 10 years now, and his credit score his close to -. Yet Freedom Mortgage won ; t approve us and wants us to put out money. - - my current mortgage company has tried to step in and help but Freedom Mortgage wont ' even listen to them.

Freedom Mortgage customer in New Jersey
Jun 27, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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