Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Tennessee

FREEDOM MORTGAGE CORPORATION - - - -, - - -, NJ - Freedom Mortgage is notorious for not posting mailed payments in a timely manner and I have called them in the past about this very issue. My - 2016 payment was mailed -/-/16 and has not been posted as of -/-/16. I call and let them know on -/-/16 that if the check is truly NOT there I can make this payment today but if it comes through after that it will overdraft my account. The rep ( - ) stated well you need to stop payment on the check.I refuse to spend money on that because I believe the check is there and I requested them to look for it. I was told no they do n't do that. I requested a manager and was told no manager is available and was transferrd to escallations. The rep there continuously interrupted me as I was requesting them to look for this check. He told me they will not look for the check. Both reps refused to assist me. This company has no respect or consideration for it 's customers and it clearly shows. All I 'm trying to do


show up LATE. My credit history and score is well above average because I pay my bills on time EVERY MONTH. This better not show up on my credit report due to this companies negligence in handling payments. I have mailed in payments to this company regularly between the - and - of each month and it is verifiable that they do NOT POST until the -, -, or -. This company simply refuses to assist me on an issue I did not create nor do I have any control over. This is truly a shame and I want a company officer to call me immediately. Do not report any negative activity on my credit report and have a company officer contact me immediately.